Utilities Smart Customer Operations Quarterly Update: April–June 2024

Executive Snapshot

• Figure: Utilities Smart Customer Operations Quarterly Update, April–June 2024

New Market Developments and Dynamics

• Situation Overview

• Electric Vehicles

• Business Environment, 2Q24

• Figure: Worldwide Real GDP Growth Forecasts by Region, 2024

• Demand and Prices

• Oil Prices

• Figure: Brent Oil Price and WTI Crude Oil Price Trends 12-Month Hindsight, July 2023–June 2024

• Electricity Prices

• Figure: Electricity Prices in Major European Power Exchanges, July 2023–June 2024

• Figure: U.S. Average Actual Residential Electricity Prices, July 2023–June 2024

• M&As, Agreements, Reorganizations, and Major Business Developments, 2Q24

• Octopus Energy Group, Energisa to Empower Brazil's Energy Clients

• South Africa's Decoupled Transmission Company Starts Trading

• UK Innovation Project Assesses "Thames-to-Grid" Tech

• EDF Unveils Decentralized Quantum Data Center in Canada

• Brookfield, Microsoft to Deliver Over 10.5GW of New Renewable Power Capacity Globally

• AWS Acquires Datacenter Campus from Talen Energy

• Estonia's Enefit to Develop New Power Forecasting Model

• CEC Selects EnergyHub to Expand Virtual Power Plants in California

• Customer Care and Billing, 2Q24

• ScottishPower Partners with Gorilla for Tariff Valuations

• Vattenfall Chooses Sabio for Genesys Cloud and Support Services

• EDF, Accenture, Kraken Technologies to Accelerate Customer Transformation

• npower Business Solutions Extends Strategic Partnership with Gentrack

• AGL Selects Kaluza for Affordable Low-Carbon Solutions in Australia

• Cenergy Implements Hansen Solutions for Enhanced Customer Service Management

• New Mexico Gas Company Upgrades to the Latest Version of Hansen CIS

• Customer Engagement, 2Q24

• Energia Launches Energy Insights for Customers

• Norlys Energi, Eliq Launch New App for Danish Households

• Smart Metering, 2Q24

• South Africa's Cape Town Plans $213M Grid Upgrades

• Three Ohio Utilities Set for Additional 1.4M Smart Meters

• BREB to Install 500,000 Smart Prepayment Meters

• E.ON Installs 165,000 Smart Meters in Hungary

• PVVNL, MVVNL Join with RMC Switchgears for Smart Metering

• Puerto Rico Gets 1.4M Smart Water Meters

• South Africa Chooses Sigfox for Smart Water Meter Support

• Tantalus Systems to Modernize Grids Across Three U.S. States

• SUEZ, Vodafone to Implement 2M NB-IoT Smart Water Meters by 2030

• Major Flexibility, EV, and Battery Energy Storage Projects, 2Q24

• Ørsted Plans Tesla Battery for Hornsea 3 Offshore Wind Farm

• Octopus Energy Group, Gresham House Sign Battery-Leasing Deal

• Schneider Electric, AVEVA Partner with IN-CORE Systèmes for EV Batteries

• RPC, Altea Green Power Partner On 1GW Battery Storage Pipeline

• TotalEnergies to Develop Second Flexible Battery Project in Belgium

• Nuveen, Exus to Develop 800MW Italian Battery Projects Portfolio

• Enel X, Digital Realty to Support Ireland's Renewable Energy Transition

• ORLEN Invests in Ultra-Fast Charging Stations

• Megawatt Charging System from Siemens Delivers 1MW Charge

• Ostrom to Establish VVP in Germany Together with be.storaged

• GridBeyond Partners with U.K. Glass Facility to Implement BESS, EMS

• Energy-Efficiency and Water Conservation Initiatives and Sustainability Projects (Including Smart Cities), 2Q24

• IKEA to Add Energy Monitoring to Its Home Smart App

• Honeywell Helps Buildings Solve for Energy Waste and Protect Critical Assets

• Digital Transformation, 2Q24

• Capgemini, Schneider Electric Collaborate to Help Companies Achieve Energy Optimization

• SMS, Eliq Join for Untapped SME Energy App Market

• Kaluza Strengthens Relationship with AWS

• Gorilla Raises $25M to Help Energy Companies Navigate the Energy Transition

• ABB, Cleanwatts to Accelerate Intelligent Energy Management in Communities and Buildings

• Itron, VODA.ai Launch AI-driven Pipe Management Tool

• National Grid Partners with Electron to Maximize Flexibility Participation

• Ghana Water Limited Selects Microsoft for Digital Transformation

• DEWA Launches Smart App on Apple Vision Pro AR/VR Headset

• Siemens Smart Infrastructure Launches Electrification X

• Xylem Introduces New Mobile Technology to Meet Drinking Water Filtering Demands

• Utilities and GenAI, 2Q24

• TotalEnergies to Deploy Generative AI for Its Employees

• Uniper Launches the Microsoft AI Assistant Copilot for All Employees

• Cognizant, Microsoft Partner to Expand the Adoption of Generative AI in the Enterprise

• TCS Launches WisdomNext GenAI Aggregation Platform

• Enerjisa Üretim Unleashes Employees' True Potential with Microsoft Copilot

Advice for SUPPLIERS AND SERVICES PROVIDERS

Learn More

• Related Research

• Synopsis