Worldwide and U.S. Employee Experience Software and Services Forecast, 2024–2028

IDC Market Forecast Figure

• Figure: Worldwide Employee Experience Software and Services Revenue Snapshot

Executive Summary

• Employee Experience Drives Technology and Services Reorientation

• Adaptability, Workforce Responsiveness, and Market Demand

• EX Drives for Data Unity and Personalization Are Shaping Functional Demand

• Looking Ahead

• Notes, Sources, and Methodology for the IDC Forecast

• Synopsis

Advice for Technology Suppliers

• For Technology Providers

• For Services Providers

Market Forecast

• Worldwide and U.S. EX Software and Services Market

• Table: Worldwide Employee Experience Software and Services Revenue by Region, 2023–2028 ($B)

Market Context

• Drivers and Inhibitors

• Drivers

• Demand for AI Personalization Frameworks Will Increase

• Calls for Data Extensibility Will Lead Data Strategy Orchestration and Motivate Digital Spend

• GenAI Will Make Data, Data Visualizations, Insights, and Prescriptive Actions More Accessible

• Inhibitors

• Geographic Talent Mobility Will Continue to Undermine Business Strategy Execution

• Rising IT Spend Scrutiny Will Slow Digital Ecosystem Expansions

• Significant Market Developments

• Strategy and Alignment

• Digital Capabilities and Long-Range Outlook

• Changes from Prior Forecast

• Table: Worldwide Employee Experience Software and Services Revenue, 2019–2028: Comparison of July 2023 and July 2024 Forecasts ($B)

• Figure: Worldwide Employee Experience Software and Services Revenue, 2019–2028: Comparison of July 2023 and July 2024 Forecasts

Market Definition

• Market Category Definitions

Methodology

• Software

• Services

• Net New

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