IDC PeerScape: Practices to Improve Team Management in Centers of Excellence

IDC PeerScape Figure

• Figure: IDC PeerScape: Centers of Excellence — Practices to Improve Team Management

Executive Summary

Peer Insights

• Practice 1: Promote the Ability of a COE to Boost Efficiency, Productivity, Innovation, and Profitability

• Challenge

• Examples

• COUNTRY Financial

• Zimmer Biomet

• City of Oakland, California

• Guidance

• Practice 2: Provide Personnel in Sufficient Numbers and with Needed Skills and Monitor How Needs Change Over Time

• Challenge

• Examples

• COUNTRY Financial

• Zimmer Biomet

• City of Oakland, California

• Guidance

• Practice 3: Assign Leaders with Business, Tech, and People Skills and Rotate or Assign Team Members for Limited Durations

• Challenge

• Examples

• COUNTRY Financial

• Zimmer Biomet

• City of Oakland, California

• Guidance

• Practice 4: Measure Success by Improved Business Processes, Technology Capabilities, Employee Productivity and Performance, or Profitability

• Challenge

• Examples

• COUNTRY Financial

• Zimmer Biomet

• City of Oakland, California

• Guidance