target audience: TECH BUYER  Publication date: May 2024 - Document type: IDC Perspective - Doc  Document number: # US52024224

The Critical Importance of Connectivity in Delivering Experience-Orchestrated Applications

By:  Paul Hughes

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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: Connectivity and the Experience-Orchestrated Business

  • Situation Overview

    • Figure: IDC's Experience-Orchestrated Business Framework

    • Figure: Impact of Interaction Complexity and Customer Touch Points on the Connected Experience

    • The Future Demands for Connectivity in CX and EX

    • Figure: Employee and Customer Experience Outcomes Linked to Connectivity Transformation Success

    • Connectivity — Embedding the "How" in the Experience-Orchestrated Business

    • Figure: The Role of Connectivity in Enabling the Experience-Orchestrated Business

    • Figure: Top Connectivity Focuses to Improve Outcomes Enabling the Experience-Orchestrated Business

    • Figure: Top Enterprise Connectivity Growth Areas for 2024

    • The X-O Business Road Ahead and the Impact on Connectivity Transformation and Planning

    • Figure: Leading Vendor Partners for GenAI Technology by Vertical Industry

  • Advice for the Technology Buyer

  • Learn More

    • Related Research

    • Synopsis