target audience: TECH SUPPLIER  Publication date: Aug 2024 - Document type: Taxonomy - Doc  Document number: # US52102324

IDC's Worldwide Digital Transformation Use Case Taxonomy, 2024: Experiential Hospitality, Dining, and Travel

By:  Dorothy Creamer Loading

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Table of Contents


  • IDC's Worldwide Digital Transformation Taxonomy

    • Figure: Digital Transformation Primary Segments for Experiential Hospitality, Dining, and Travel

  • Digital Transformation Taxonomy Changes for 2024

    • Table: Summary of Experiential Hospitality, Dining, and Travel Use Case Changes for 2024

  • Taxonomy Overview

  • Definitions

    • Hospitality, Dining, and Travel

    • Travel

    • Lodging

    • Event Management

    • Food and Beverage

    • Recreation and Entertainment

    • Digital Mission: Experiential Hospitality, Dining, and Travel

    • Strategic Priority: Omni-Channel Booking, Ordering, and Distribution

    • Figure: Omni-Channel Booking, Ordering, and Distribution

    • Omni-Channel Booking, Ordering, and Distribution Program: Optimized Booking, Ordering, and Payment

    • Table: Use Case Detail for Optimized Booking, Ordering, and Payment

    • Omni-Channel Booking, Ordering, and Distribution Program: Frictionless Fulfillment

    • Table: Use Case Detail for Frictionless Fulfillment

    • Omni-Channel Booking, Ordering, and Distribution Program: Secure Omni-Channel Operations

    • Table: Use Case Detail for Secure Omni-Channel Operations

    • Omni-Channel Booking, Ordering, and Distribution Program: Intuitive and Optimized Reservations

    • Table: Use Case Detail for Intuitive and Optimized Reservations

    • Strategic Priority: Connected Journey and Experience

    • Figure: Connected Journey and Experience

    • Connected Journey and Experience Program: Experiential Service Ecosystem

    • Table: Use Case Detail for Experiential Service Ecosystem

    • Connected Journey and Experience Program: Connected Guest/Traveler Experience

    • Table: Use Case Detail for Connected Guest/Traveler Experience

    • Connected Journey and Experience Program: Next-Generation Guest/Traveler Care

    • Table: Use Case Detail for Next-Generation Guest/Traveler Care

    • Strategic Priority: Digital Guest Engagement

    • Figure: Digital Guest Engagement

    • Digital Guest Engagement Program: Guest Engagement Analytics

    • Table: Use Case Detail for Guest Engagement Analytics

    • Digital Guest Engagement Program: Hyper-Personalized Engagement

    • Table: Use Case Detail for Hyper-Personalized Engagement

    • Digital Customer Engagement Program: Next-Generation Loyalty and Rewards

    • Table: Use Case Detail for Next-Generation Loyalty and Rewards

    • Strategic Priority: Digital Supply Chain Optimization

    • Figure: Digital Supply Chain Optimization

    • Digital Supply Chain Optimization Program: Optimized Supply Network

    • Table: Use Case Detail for Optimized Supply Network

    • Digital Supply Chain Optimization Program: Optimized Fulfillment Operations

    • Table: Use Case Detail for Optimized Fulfillment Operations

    • Digital Supply Chain Optimization Program: Supply Chain Transparency

    • Table: Use Case Detail for Supply Chain Transparency

    • Strategic Priority: Operational Efficiency and Agility

    • Figure: Operational Efficiency and Agility

    • Operational Efficiency and Agility Program: Mobile Enterprise and Operations

    • Table: Use Case Detail for Mobile Enterprise and Operations

    • Operational Efficiency and Agility Program: Connected Workforce

    • Table: Use Case Detail for Connected Workforce

    • Operational Efficiency and Agility Program: Profitability Optimization

    • Table: Use Case Detail for Profitability Optimization

    • Operational Efficiency and Agility Program: Agile Infrastructure

    • Table: Use Case Detail for Agile Infrastructure

    • Strategic Priority: Business Model Innovation

    • Figure: Business Model Innovation

    • Business Model Innovation Program: Technology-Driven Revenue

    • Table: Use Case Detail for Technology-Driven Revenue

    • Business Model Innovation Program: Process Optimization

    • Table: Use Case Detail for Process Optimization

    • Business Model Innovation Program: Data-Driven Revenue

    • Table: Use Case Detail for Data-Driven Revenue

  • Learn More

    • Appendix

    • IDC'S Digital Transformation Spending Guide

    • Related Research

    • Synopsis