target audience: TECH BUYER  Publication date: Jun 2024 - Document type: IDC Perspective - Doc  Document number: # US52188924

Forces Affecting Retailers Call for Modernized Workforce Optimization and Task Automation

By: 

  • Leslie Hand
  • Anne Paris
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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: Forces Affecting Retailers Call for Modernized Workforce Optimization and Task Automation

  • Situation Overview

    • Recent Data from IDC Proves That Workforce Experience Has a Direct Impact on Customer Experience

    • Figure: Correlation Between Employee Experience and Customer Experience Across All Industries

    • Workforce Engagement

    • Mobile-First Devices and Applications for Employee Self-Service, Training, and Community

    • Mobile Devices and Applications for Customer Experience

    • Task Automation

    • Computer Vision

    • RFID

    • Electronic Shelf Labels

    • Robotics

    • AI, GenAI, and Process Reinvention

  • Advice for the Technology Buyer

    • Workforce Engagement and Task Automation: Actions to Consider

  • Learn More

    • Related Research

    • Synopsis