IDC
Analysts
Current: Ornella Urso

Analyst Location

Italy

Regions

Ornella Urso

Research Manager, IDC Retail Insights

IDC Links & IDC Blinks
Analyst Research
Planned Research

Fujitsu Seeks to Acquire Retail Software Innovator GK Software

Details about Fujitsu Seeks to Acquire Retail Software Innovator GK Software
By:
- Margot Juros Loading
- Ornella Urso Loading
Fujitsu's voluntary public takeover bid for the acquisition of GK Software is a major step in the overall company's Uvance strategy to accelerate the company's digital transformation offerings worldwide. GK Software brings to the proposed t...

Mar 2023 | Doc #lcUS50475223 | IDC Link

The Impact of Generative AI on Retail Customer Experience

$7,500.00 Purchase The Impact of Generative AI on Retail Customer Experience
By:
- Ornella Urso Loading
- Sofia Poggi Loading
This IDC Tech Buyer Presentation analyzes retailers' approach to generative AI (GenAI) investments for customer experience (CX). It outlines current and projected investments in GenAI experimentation and implementation in CX initiatives, th...

Apr 2024 | Doc #EUR152067924 | Tech Buyer Presentation
Tech4Food Survey Report 2024: How Industries Are Investing in a Healthy, More Efficient, and Sustainable Food Ecosystem

$7,500.00 Purchase Tech4Food Survey Report 2024: How Industries Are Investing in a Healthy, More Efficient, and Sustainable Food Ecosystem
By:
- Mark Casidsid Loading
- Remi Letemple Loading
- Federico Mayr Loading
- Anielle Guedes Loading
- Ornella Urso Loading
- Sofia Poggi Loading
This IDC Survey analyzes EMEA organizations' increasing investment into Tech4Food initiatives to combat food waste and address climate change, leveraging technologies such as IoT and data platforms for traceability and transparency. Key ind...

Apr 2024 | Doc #EUR151977424 | IDC Survey
The Renewed Role of Customer Centricity: What Retail Customer Experience Looks Like in 2024

$7,500.00 Purchase The Renewed Role of Customer Centricity: What Retail Customer Experience Looks Like in 2024
By:
- Ornella Urso Loading
- Sofia Poggi Loading
This IDC Tech Buyer Presentation offers a comprehensive overview of the retail customer experience (CX) landscape as of 2024. It identifies key business priorities and challenges, encompassing both external market dynamics and internal orga...

Mar 2024 | Doc #EUR151926124 | Tech Buyer Presentation

More results

Customer services and GenAI in retail
By:
- Sofia Poggi Loading
- Ornella Urso Loading
Products:

IDC Retail Insights: Worldwide Retail Customer Experience Strategies

Topics:

Software, Hardware, Mobility

Planned for CY2024 Q2 IDC Survey Spotlight Tech Supplier
Highlights from NRF 2024: Retail's Big Show
By:
- Filippo Battaini Loading
- Ornella Urso Loading
- Dorothy Creamer Loading
- Anne Paris Loading
- Margot Juros Loading
- Sofia Poggi Loading
- Jordan K. Speer Loading
- Ananda Chakravarty Loading
- Leslie Hand Loading
Products:

IDC Retail Insights: Worldwide Retail Merchandising, Marketing, Media Monetization and Analytics, IDC Retail Insights: Worldwide Retail Customer Experience Strategies, IDC Retail Insights: Worldwide Hospitality and Travel Digital Strategies, IDC Retail Insights: Worldwide Retail Product Sourcing, Fulfillment and Sustainability Strategies, IDC Retail Insights: Worldwide Retail Commerce and Direct-to-Consumer Strategies

Topics:

Software, Hardware, Mobility

Planned for CY2024 Q2 Market Presentation Tech Supplier
Highlights, Insights, and Recommendations from Adobe Summit 2024
By:
- Douglas Hayward Loading
- Ritu Jyoti Loading
- Melinda-Carol Ballou Loading
- Gerry Murray Loading
- Alan Webber Loading
- Lavanya Jindal Loading
- Ornella Urso Loading
- Marci Maddox Loading
- Roger Beharry Lall Loading
Products:

Customer Experience Services, Persuasive Content and Digital Experience Strategies, Generative AI Strategies, Digital Platform Ecosystem Strategies, Asia/Pacific Experience Value Streams and Technologies, Enterprise Marketing Technology Applications, Agile Application Life-Cycle, Quality and Portfolio Strategies, IDC Retail Insights: Worldwide Retail Customer Experience Strategies, Advertising Technologies and SMB Marketing Applications

Topics:

Software, Consumer, Applications, Application development and deployment, Big data, Cloud and virtualization system software, Hardware, Marketing and sales operations, Marketing operations, Marketing automation, Market intelligence, Sales operations, Enterprise mobility, Services, Cloud computing, Mobility, Cognitive/artificial intelligence, Digital transformation, Innovation accelerators, COVID-19, Future of customer experience

Planned for CY2024 Q2 IDC Perspective Tech Buyer

More results

Team member of

IDC Retail Insights