IDC Research Types
Analyst
Analyst Profile
Provides complete background information on an IDC analyst. Each profile provides a biography, a notable quotation, a frequently asked question relevant to the particular analyst's focus, and a list of research authored by that analyst.
Team Profile
Lists the analyst members of a topical team. Outlines general areas of coverage and any specialties.
Briefs
Vendor Profile
Provides a concise, hard-hitting profile of an emerging vendor. A profile will highlight new players and technologies and the potential paradigm shifts or disruptions a vendor represents.
IDC Perspective
The IDC Perspective is a flexible doc that seeks to help business and tech buyers assess their business and IT strategy and/or associated business processes, especially as it relates to the use of technology. The document can be used in areas such as:
- Strategy and planning
- Trends and observations
- IT spending and investment
- Vendor conferences and announcements
IDC TechBrief
The IDC TechBrief helps the technology or business executive get smart about a single technology in the context of the business by answering 6 business critical questions about the technology:
- What is the technology?
- When should I adopt it?
- What can it do for my business?
- What are the critical success factors?
- What are the risks?
- Who are the suppliers?
Market Note
The Market Note is a flexible doc that provides IDC analysis and point of view on an industry event, new product or service, or a company announcement or development or fast breaking news.
Market Perspective
The Market Perspective is a flexible doc that analyzes key changes and developments happening in the market. This flexible research type can be used to analyze areas such as:
- Competitive Environment
- Innovation & Market Opportunity
- New Business Models
- Partner & Channel Strategy
- Enterprise Strategies (targeted to supplier)
- Regulation
- Socioeconomics
Event Proceedings
Event Proceeding
Provides published slides, audio, and other materials from IDC and Insights Web conferences, briefings, forums, or other events.
Events
Conference
Delivers dependable, relevant, and high-impact data and insight to help organizations make sound business and technology decisions. eBusiness executives, IT professionals, IT suppliers, and services suppliers benefit from the strategic insight and networking opportunities IDC conferences offer. Generally, all presentation slides are available online, and for most conferences, streaming audio of key discussions is available as well.
Web Conference
Focuses on significant trends and paradigm shifts. Each Web conference will provide attendees with leading-edge market information that will enable them to make smart business decisions. For those unable to attend in person or those wishing to review the content presented, these synchronized multimedia presentations are available online.
IDC DecisionScapes
IDC FutureScape
Serves as a framework for IT/tech professionals' IT strategy and planning for the next one to three years. It lists IDC's top 10 worldwide technology trends for the coming one to three years in a given research area and includes related drivers, projected IT/business strategy impact, and guidance.
IDC MarketScape
Helps IT/tech professionals develop a short list of suitable suppliers when selecting a vendor. Provides an unbiased assessment of tech suppliers in terms of offerings, strategy, capabilities, and other important factors in a given technology area.
IDC MaturityScape
Describes five stages of "maturity" or capability for a particular technology area, helps IT/tech professionals understand where their organizations fit within those stages, and provides guidance on key components for planning successful improvements to a tech initiative.
IDC MaturityScape Benchmark
Helps IT/tech professionals to benchmark their maturity against peers, develop a business case for a tech initiative, and build consensus about where critical IT investments should be made. Presents quantitative research results that show the market distribution for a given tech initiative across the five stages of maturity presented in the related IDC MaturityScape. Shows the results and components of particularly successful initiatives.
IDC PeerScape
Gives IT/tech professionals insight into best practices (and practices to avoid) by providing specific use case examples implemented by peers. Identifies practices that have the most impact on the success of a tech or business initiative, and provides actionable guidance for each practice.
IDC PlanScape
Helps IT/tech professionals to justify and plan a business and/or technology investment or opportunity by exploring why, what, who, and how (these are also the main section headings). Presents key players, critical success factors, risks, and actions to consider for a designated technology and/or business management area.
IDC TechScape
Helps IT/tech professionals with developing IT strategic plans and evaluating emerging technologies in terms of their risk to the business. Shows the adoption curve and risk levels over time for a specific emerging technology. Sorts technologies into three "adoption model" categories (transformational, incremental, opportunistic) to help tech leaders determine the potential impact for their organization.
IDC Links
IDC Link
Provides timely context and insight around important market trends and events in a short opinion piece. IDC Links provide IDC's point of view on:
- Financial announcements
- Product announcements
- Mergers and acquisitions or divestitures
- Events
- Response to news
IDC Blink
IDC Blink
Provides timely context and insight around important market trends and events in a short opinion piece with a 2-minute audio clip. IDC Blinks provide IDC's point of view on:
- Financial announcements
- Product announcements
- Mergers and acquisitions or divestitures
- Events
- Response to news
Pivot Tables
Pivot Table
Presents an interactive spreadsheet tool for analyzing trends and activities in a specific market segment. These tables are available only through an annual subscription service.
Presentations
IDC Survey
Presents a hypothesis about what is happening in the market backed by the results of a demand-side or supply-side survey. The focus is on interpreting and analyzing the survey results and providing a strong point of view along with actionable advice.
IDC Survey Spotlight
Answers a timely question and provides a strong opinion backed by IDC survey data. This is a quick nugget of information that is presented in two concise PowerPoint slides.
Market Presentation
Provides an easy-to-use format to post on the Web presentations that were previously delivered at public forums (such as conferences and events) or for internal client meetings and client presentations. It may not come as part of a consulting/custom engagement.
Market Analysis Perspective
Delivers a concise current state view of a market and insight into the impact of future trends. Business executives, product managers, and MI/AR professionals can use this information when looking to understand buyers' perspectives and market impacts.
Tech Buyer Presentation
Provides an easy-to-use format to post on the Web presentations that were previously delivered at public forums (such as conferences and events) or for internal client meetings and client presentations. It may not come as part of a consulting/custom engagement.
IDC Market Glance
Provides a look at the landscape of a tech market, including competitive positioning, adjacent segments, and potential partner opportunities.
Press Releases
Press Release
Announces significant corporate news, such as key hirings or promotions, performance milestones, event highlights, or speaking engagements.
Product Information
Fact Sheet
Describes a research product. Usually details the major areas of coverage and deliverables, and outlines key questions and competitive market conditions that the research will address. Includes links to all published research for a research product.
Studies
Industry Developments and Models
Provides a detailed assessment of a specific target market's expansion pattern. This analysis helps clients develop and deploy the right mix of value-add products, programs, or services to support their sales and/or partnering efforts.
Market Forecast
Provides the future of a single market or a group of related markets. It presents a new or updated market forecast, including key drivers and assumptions used in the forecast.
Market Share
Provides data on market size, regional allocations, and platform splits as well as a summary of vendor shares for the most recently completed period (year, quarter).
Special Study
Provides a one-time study produced by a research group that is not published as a deliverable under a subscription service.
Taxonomy
Highlights and emphasizes how IDC tracks the market while also making it easier for customers to find and identify IDC Taxonomy documents.
Technology Assessment
Provides an analysis of the intricacies of an emerging or established technology or the technologies contained within a specific product.
IDC Innovators
IDC Innovators is aimed at informing IT buyers about emerging vendors with an innovative new technology or ground-breaking business model. Vendors identified in the document as innovators are linked together within a specific market area and around solving or alleviating a common business problem. Vendors included have annual revenue under $100 million at the time of selection.
Technology Segment
The IDC Technology Segment offers CEMA clients a comprehensive view of a technology segment in one country or subregion and provides a market view and forecast and/or market share and vendor profiles, including performances and strategies. It is specifically intended to serve smaller country markets and subregions.
This IDC study represents a vendor assessment of providers offering enterprise analytics and AI business process services for finance and accounting through the IDC MarketScape model. The assessment reviews both quantitative and qualitative ...
This IDC study represents a vendor assessment of providers offering analytics and AI business process services for procurement through the IDC MarketScape model. The assessment reviews both quantitative and qualitative characteristics that ...
This IDC Survey Spotlight examines how global enterprises plan to use digital technologies for supplier relationship management over the next one to three years. This includes using technology to enable a real-time view of the supplier base ...
This IDC Survey Spotlight provides data on the share (%) of global organizations' total agent workforce that are gig agents, whether outsourced or in-house.
This IDC Survey Spotlight is based on data from IDC's 2023 Worldwide Customer ...
This IDC Survey looks at how the volume of inbound contact center interactions coming from voice/phone and email has changed from 2021 to 2023. It also provides insights on the channels global organizations plan to invest in over the next ...
This IDC study updates the prior forecast published in Worldwide and U.S. Business Process Outsourcing Services Forecast, 2023–2027 (IDC #US49161723, May 2023).
"For managed ...
This IDC Market Note highlights the announcements of WNS' recent acquisitions and rebranding of WNS Denali and how they support and enhance WNS' vision of driving insight and data-led procurement.
This IDC Survey leverages data from IDC's 2023 Worldwide Customer Care Business Process Services Survey and examines how global buyers of customer care business process services expect customer care/support to look like in the metaverse. ...
This IDC Perspective discusses AI transformation of services and related engagement models and employee impact. The proliferation of AI has surged through multiple aspects of business operations. From IT operations and management to line-of-business ...
This Tech Buyer Presentation describes 14 AI/GenAI use cases providers and buyers are implementing. GenAI and AI buyers understand that the service providers they hire to produce outcomes for their businesses are using these services to ...
This IDC Tech Buyer Presentation examines the different pricing models leveraged for managed business process service engagements including requirements and considerations for each pricing model and the adoption of different models for finance ...
This IDC Survey Spotlight examines how global enterprises plan to use digital technologies for intelligent contracts over the next one to three years. This includes using technology for automating call-offs and SLAs, condition term/condition ...
This IDC Survey examines global organizations' contact center challenges, priorities, and outsourced functions. It also includes criteria used to shortlist a customer care business process service provider and for which capabilities they ...
This IDC Tech Buyer Presentation provides an overview of how the use of contact center as a service (CCaaS) has impacted core contact center metrics like cost per contact, customer satisfaction (CSAT), customer lifetime value, and first ...
These IDC Pivot Table banner books include vendor ratings data for IDC's Services Path 2023 program for seven business-oriented service categories, namely business consulting services; customer care business process services; customer experience ...
These IDC Pivot Table banner books include vendor ratings data for IDC's Services Path 2023 program for seven technology-oriented service categories, namely application testing/digital assurance/quality engineering services, digital business ...
This IDC Survey examines the extent to which buyers and decision makers of customer care business process (outsourcing) services are investing in content moderation including a view by industry, country, and company size.
Data depicted ...
This IDC Perspective looks at the use of generative AI in customer care business process services. This includes an assessment of use cases/applications, perceived benefits from the agent and customer perspective, key decision makers in ...
This IDC Market Perspective describes the key takeaways from the recently held PwC 2023 Analyst Day. PwC held the event in Boston, September 13 and 14, 2023, and presented a wide range of updates across all areas of its business, as well ...
This IDC Market Presentation provides services vendor ratings overall and by 14 service categories from IDC's ServicePath Survey, 2023.
ServicesPath provides comprehensive data and guidance on the ...
本IDC报告呈现了IDC第四版采购部门数字化转型场景分类。它介绍了这一横向职能部门的战略要务、方案和场景。
"随着采购技术的不断发展和进步,数字采购场景正在成为差异化因素。供应商发现,采购人员正在用他们之前想象不到的方式使用应用。本分类中介绍的一系列场景将令人大开眼界。"——Patrick Reymann,IDC Enterprise and Procurement Applications研究总监表示。
This IDC Market Perspective provides clients of IDC's Services Path program with access to the Services Path 2023 Visualization and Analysis Portal. This portal is a perfect "playground" for you to explore all the applications and topics ...
This IDC Market Presentation provides an executive summary of the worldwide findings from IDC's Service Path 2023 Survey.
Services Path provides comprehensive data and guidance on the mind and journey of services buyers, ...
This IDC Tech Buyer Presentation examines the critical aspects of managed service offerings when selecting a CCaaS partner, preferred CCaaS solution features and the specific type of partner preferred by buyers and decision makers of customer ...
This IDC Survey Spotlight examines how global businesses plan to use digital technologies to intelligently source products and services across their business. Intelligent sourcing is defined as one of the seven core programs in IDC's Worldwide ...