Customer Relationship Management (CRM) Team
New Research
This IDC Survey provides insights into the Asia/Pacific partner landscape. It leverages IDC’s 2023 Global Partner Survey, focusing on the Asia/Pacific samples. The study provides insights on partner–vendor relations and ecosystem dynamics b...
This IDC Survey provides insights into the Asia/Pacific partner landscape. This IDC study leverages the IDC's 2023 Global Partner Survey, focusing on the Asia/Pacific samples. The study provides insights on business models, revenue dynamics...
This IDC Market Perspective analyzes the key announcements made from collaboration and contact-center-as-a-service (CCaaS) vendors and their impact on the market at the Enterprise Connect 2024 conference and expo, which was held in Kissimme...
This IDC Survey provides insights into the Asia/Pacific partner landscape. This IDC study leverages IDC’s 2023 Global Partner Survey, focusing on the Asia/Pacific samples. The study provides insights on partners’ capabilities, expertise, an...
This IDC Market Note provides an insightful overview of the Infor Innovation Summit held in New York City on March 18 and 19, 2024, emphasizing the Asia/Pacific (including Japan) (APJ) perspective. The event showcased Infor’s strategic dire...
This IDC Survey Spotlight explores the adoption of AI for IT operations (AIOps) in Asia/Pacific. Automation as a technology investment subject remains popular in Asia/Pacific as businesses develop their operations throughout the enterprise....
SAP recently announced its 1Q24 results. All results discussed in the document will be non-IFRS unless otherwise specified. In addition, all SAP numbers noted are actual currency and constant currency for changes year to year.The 1Q24 finan...
This IDC Market Perspective explores the evolving landscape of sustainability regulations, highlighting the pivotal role of policies and laws in driving sustainable operations within organizations. It differentiates between mandatory and vo...
This Market Perspective offers insights into the adoption of value stream management (VSM) in the Asia/Pacific region, which is enhancing operational efficiency, customer satisfaction, and reducing time-to-market for businesses. With increa...
This IDC Perspective discusses Zoho's annual analyst event in 2024, focused on the company's long-term growth strategy and corporate culture. The company's approach includes investing in local education, targeting rural communities for busi...
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