Customer Relationship Management (CRM) Team
New Research
This IDC Market Note digests news and insights from the recent SAP Sapphire Barcelona 2024, which IDC attended. The document looks at learnings related to AI, ERP, business personas, and sustainability. Furthermore, IDC offers advice to SAP...
This IDC Playbook for Tech Sales Leaders provides a comprehensive current state view of the Asia/Pacific AI operations (AIOps) and observability market, along with insights on trends, adoption in the region, current challenges, and guidance...
This Industry Analysis Perspective is designed to provide technology sellers' sales, marketers, and product and channel managers with foundational insights into the worldwide banking industry in 2024. By understanding how the business side ...
Microsoft continues to enhance the capabilities of Copilot for Teams, which in turn enhances the capabilities of many other Microsoft products. The latest update enhances users' ability to draft messages with different tones in Teams chat a...
This IDC Tech Buyer Presentation document focuses primarily on the results of IDC's 2024 Future Enterprise Resiliency and Spending Survey, Wave 3. IDC's Global Technology Thought Leadership group conducts a monthly survey (IDC's Future Ente...
This IDC study provides an updated market forecast for the worldwide contact center applications software market from 2024 to 2028."It's difficult to discuss use cases for GenAI without discussing the applicability within customer service a...
This IDC Survey Spotlight explores the key performance indicators (KPIs) used to assess the effectiveness of DevSecOps activities among Asia/Pacific enterprises.IDC’s 2023 Asia/Pacific Software Survey shows that about 49% of the surveyed en...
This IDC Survey seeks insight into the most important topics facing enterprises that use xOps tools, including adoption trends, driving factors, and impact of these across software development. The survey delves into the scaling of DevOps, ...
This IDC study presents the worldwide contact center applications software market size and 2023 revenue market shares by vendor."The market year 2023 was the year that began the 'race to embrace' generative AI technology among suppliers. Ge...
This IDC study represents a vendor assessment of the contact center–as-a-service (CCaaS) applications software market through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that provid...
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