Customer Relationship Management (CRM) Team
New Research
This IDC study examines the impact of generative artificial intelligence (AI) on business areas in the Asia/Pacific region.The survey results were tabulated from IDC's 2023 Future Enterprise Resiliency and Spending Survey, Wave 2. In this s...
This IDC Survey explores the buying behavior of Asia/Pacific digital-native businesses (DNB) and dives into the differences in buying patterns of DNBs between emerging and mature markets as they face challenges in a macroeconomic environmen...
This IDC Market Perspective provides a sustainability framework for the IT industry based on three pillars: Technology Vendor Performance, Technology as an Enabler, and Technology for Good. The document quantifies 130+ parameters across the...
Artificial intelligence (AI) was the star across Collaboration, integrated Unified Communications and Collaboration (UC&C), and Contact Center solutions at the Enterprise Connect conference held March 27–30, 2023, at the Gaylord Palms i...
This IDC Survey highlights the results of IDC's 2022 Future of Customer Experience (FoCX) Survey, conducted between September 2022 to March 2023. This document provides insight into business priorities, customer experience (CX) priories, ch...
This IDC study presents a 2022–2026 forecast for the Asia/Pacific digital-native businesses (DNBs) market. It is the first forecast to be done by IDC for this market. It details the forecast for Asia/Pacific IT spending for the DNB market s...
This IDC Market Presentation highlights the key findings from small and medium-sized businesses (SMBs) and midmarket companies in IDC's 2023 Asia/Pacific Future SMB and Midmarket Survey. It takes a deeper look at the cloud adoption and spen...
This IDC study examines the CRM applications software market for 1H21—1H22. The revenue and market share of the leading vendors are provided for the first half of 2022 (January—June 2022). "Moving into the era of the digital business, deliv...
This IDC Survey Spotlight examines the initiatives undertaken by Asia/Pacific organizations to address the development skills gaps.The survey results are tabulated from IDC's 2022 Asia/Pacific Software Survey. In this study, 800 CIOs and li...
This IDC Survey Spotlight examines the important considerations for Asia/Pacific companies purchasing customer relationship management (CRM)/customer experience (CX) applications.The survey results are tabulated from IDC's 2022 Asia/Pacific...
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