SMB Team

Hitoshi Ichimura

Senior Research Manager, Verticals & Cross Technologies, Research, IDC Japan

Supriya Deka

Sr. Market Analyst

Daniel-Zoe Jimenez

Vice President, Digital Innovation, CX & Software, DNB/Start-ups, SMBs, Consumer and Channels Research

Shari Lava

Research Director, Automation within the AI and Automation Group

New Research


  • IDC FutureScape: Worldwide Artificial Intelligence and Automation 2023 Predictions

    $4,500.00  Purchase IDC FutureScape: Worldwide Artificial Intelligence and Automation 2023 Predictions

    By: 

    • Ritu Jyoti
    • Shane Rau
    • Peter Rutten
    • Matt Arcaro
    • Roger Beharry Lall
    • Laurie Buczek
    • Jessie Danqing Cai
    • Jennifer Cooke
    • Pietro Delai
    • Maureen Fleming
    • Tim Grieser
    • Hayley Sutherland
    • Nobuko Iisaka
    • Raghunandhan Kuppuswamy
    • Kathy Lange
    • Shari Lava
    • Dr. Chris Marshall
    • Melih Murat
    • David Schubmehl
    • Warren Shiau
    • Mary Wardley
    • Neil Ward-Dutton
    • Jennifer Hamel
    This IDC study provides IDC's 2023 top 10 predictions for artificial intelligence and automation."AI and automation investments are at the forefront of enterprise digital transformation and are seen as a digital deflator that can counter th...

    Oct 2022 | Doc #US49748122 | IDC FutureScape

  • IDC FutureScape: Worldwide Future of Industry Ecosystems 2023 Predictions

    $4,500.00  Purchase IDC FutureScape: Worldwide Future of Industry Ecosystems 2023 Predictions

    By: 

    • Jeffrey Hojlo
    • Robert Parker
    • Simon Ellis
    • Massimiliano Claps
    • Nadia Ballard
    • Leslie Hand
    • Christopher Holmes
    • Shari Lava
    • Nigel Wallis
    • Lynne Schneider
    • Anielle Guedes
    This IDC study presents the top 10 predictions for the future of industry ecosystems for the next six years."Extending and opening innovation, collaboration, and operation with partners across an ecosystem inside and outside any given indus...

    Oct 2022 | Doc #US49372022 | IDC FutureScape

  • IDC FutureScape: Worldwide Intelligent ERP 2023 Predictions

    $4,500.00  Purchase IDC FutureScape: Worldwide Intelligent ERP 2023 Predictions

    By: 

    • Mickey North Rizza
    • Kevin Permenter
    • Patrick Reymann
    • Matthew Merker
    • Zachary Chertok
    • Lisa Rowan
    • Megha Kumar
    • Bo Lykkegaard
    • Daniel-Zoe Jimenez
    • Heather Hershey
    • Pietro Delai
    • Bob Stallard
    • Chandana Gopal
    This IDC study presents the top 10 predictions and key drivers for intelligent ERP/enterprise applications over the next five years. It highlights the midterm and long-term challenges that enterprise business, technology, and IT teams face ...

    Oct 2022 | Doc #US48563022 | IDC FutureScape

  • IDC FutureScape: Worldwide Future of Customer and Consumer 2022 Predictions

    $4,500.00  Purchase IDC FutureScape: Worldwide Future of Customer and Consumer 2022 Predictions

    By: 

    • Alan Webber
    • Gerry Brown
    • Laurie Buczek
    • Lawrence Cheok
    • Marc DeCastro
    • Leslie Hand
    • Jordan Jewell
    • Daniel-Zoe Jimenez
    • Wayne Kurtzman
    • Marci Maddox
    • Tom Mainelli
    • Takashi Manabe
    • David Myhrer
    • Saki Ohta
    • Sudhir Rajagopal
    • David Wallace
    • Mary Wardley
    • Karsten Weide
    • Adam Wright
    This IDC study explores the future impact that technology will have on customer experience and the engagement between brand and customer.According to Alan Webber, program vice president, Customer Experience Applications at IDC, "COVID-19 ca...

    Oct 2021 | Doc #US48297321 | IDC FutureScape

  • IDC FutureScape: Worldwide Digital Transformation 2022 Predictions

    $4,500.00  Purchase IDC FutureScape: Worldwide Digital Transformation 2022 Predictions

    By: 

    • Giulia Carosella
    • Serge Findling
    • Shawn Fitzgerald
    • Daniel-Zoe Jimenez
    • Gard Little
    • Adelaide O'Brien
    • Robert Parker
    • Joseph C. Pucciarelli
    • Yukiharu Yorifuji
    This IDC study provides IDC's top 10 predictions for digital transformation for 2022."Direct digital transformation (DX) investment growth rates are accelerating, up to 16.5% CAGR for 2022-2024. This is an increase of one full percentage po...

    Oct 2021 | Doc #US47115521 | IDC FutureScape

  • IDC FutureScape: Worldwide Intelligent ERP 2022 Predictions

    $4,500.00  Purchase IDC FutureScape: Worldwide Intelligent ERP 2022 Predictions

    By: 

    • Mickey North Rizza
    • Pietro Delai
    • Chandana Gopal
    • Kevin Permenter
    • Juliana Beauvais
    • Ritu Jyoti
    • Kevin Prouty
    • Bo Lykkegaard
    • Alexandros Stratis
    • Daniel-Zoe Jimenez
    • Jordan Jewell
    This IDC study provides 10 predictions for the worldwide intelligent ERP market."The digital-first world requires businesses to leverage their enterprise applications in a manner that enables their businesses to run smarter, be more agile, ...

    Oct 2021 | Doc #US47981721 | IDC FutureScape

  • IDC FutureScape: Worldwide Small and Medium-Sized Business 2022 Predictions

    $4,500.00  Purchase IDC FutureScape: Worldwide Small and Medium-Sized Business 2022 Predictions

    By: 

    • Katie Evans
    • Jason Blackwell
    • Jason Bremner
    • Simone De Bruin
    • Shawn Fitzgerald
    • Daniel-Zoe Jimenez
    • Takashi Manabe
    This IDC study provides top 10 predictions for small and medium-sized businesses (SMBs) in 2022."One way SMBs are looking to grow, contain costs, and enhance productivity is by looking to digital technologies to increase awareness, reach, r...

    Oct 2021 | Doc #US48299421 | IDC FutureScape

  • IDC FutureScape: Worldwide Artificial Intelligence and Automation 2022 Predictions

    $4,500.00  Purchase IDC FutureScape: Worldwide Artificial Intelligence and Automation 2022 Predictions

    By: 

    • Ritu Jyoti
    • David Schubmehl
    • Hayley Sutherland
    • Peter Haas
    • Sriram Subramanian
    • Maureen Fleming
    • Shari Lava
    • Dr. Chris Marshall
    • Jennifer Hamel
    • Neil Ward-Dutton
    • Jack Vernon
    • Mary Wardley
    • Warren Shiau
    • Jennifer Cooke
    • Pietro Delai
    • Harish Dunakhe
    • Tim Grieser
    • Peter Rutten
    • Shane Rau
    This IDC study provides IDC's 2022 top 10 predictions for artificial intelligence."The year 2020 accelerated digital transformation and moved AI out of the corners into the mainstream. The 'early adopter' advantage is petering out, and AI i...

    Oct 2021 | Doc #US48298421 | IDC FutureScape

  • IDC FutureScape: Worldwide Digital Transformation 2021 Predictions

    $4,500.00  Purchase IDC FutureScape: Worldwide Digital Transformation 2021 Predictions

    By: 

    • Shawn Fitzgerald
    • Daniel-Zoe Jimenez
    • Serge Findling
    • Yukiharu Yorifuji
    • Megha Kumar
    • Lianfeng Wu
    • Giulia Carosella
    • Sandra Ng
    • Robert Parker
    • Philip Carter
    • Meredith Whalen
    This IDC study provides IDC's top 10 predictions for digital transformation for 2021."Even though we are experiencing a global pandemic, direct digital transformation (DX) investment is still growing at a compound annual growth rate (CAGR) ...

    Oct 2020 | Doc #US46880818 | IDC FutureScape

  • IDC FutureScape: Worldwide Digital Transformation 2020 Predictions

    $4,500.00  Purchase IDC FutureScape: Worldwide Digital Transformation 2020 Predictions

    By: 

    • Philip Carter
    • Lianfeng Wu
    • Dan Vesset
    • Eileen Smith
    • Craig Simpson
    • Swapnil Shende
    • Joseph C. Pucciarelli
    • Kevin Prouty
    • Robert Parker
    • Tony Olvet
    • Adelaide O'Brien
    • Gard Little
    • Sandra Ng
    • Megha Kumar
    • Ritu Jyoti
    • Daniel-Zoe Jimenez
    • Jordan Jewell
    • Leslie Hand
    • Oscar Guzman
    • Jorge Gomez
    • Shawn Fitzgerald
    • Serge Findling
    • Lynne Dunbrack
    • Yukiharu Yorifuji
    This IDC study provides IDC's top 10 predictions for digital transformation for 2020."Direct digital transformation (DX) investment is growing at a compound annual growth rate (CAGR) of 17.5% from 2020 to 2023 and is expected to approach $7...

    Oct 2019 | Doc #US45569118 | IDC FutureScape


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