Asia/Pacific Software Team

Sandra Ng

Group Vice President and General Manager

Sungmin Jo

Research Analyst

Franco Chiam

Vice President

Daniel-Zoe Jimenez

Vice President, Digital Innovation, CX & Software, DNB/Start-ups, SMBs, Consumer and Channels Research

Chris Zhang

Research Director, IDC Asia/Pacific Software Research Group.

Daphne Chung

Research Director, Cloud Services and Software Research, IDC Asia/Pacific

Avneesh Saxena

Group Vice President, Domain Research Group, IDC Asia/Pacific

Supriya Deka

Sr. Market Analyst

Gurpal Singh

Senior Research Manager

Shirley Tsai

Senior Research Manager

Daisy Wan

Market Analyst

Neha Gupta

Senior Research Manager

Abhishek Kumar

Associate Research Director

New Research


  • By: 

    • Daphne Chung Loading
    • Simon Piff Loading
    This IDC Playbook explains the current state of Intelligent CloudOps in the Asia/Pacific context and provides technology sales leaders with advice on how best to address the challenges and concerns of customers who need to address the deman...
  • By: 

    • Dr. Ashish Kakar Loading
    • Xiao Liu Loading
    • Dr. Chris Marshall Loading
    • Abhishek Kumar Loading
    • Sandra Ng Loading
    • Muhammad Adam Kamarul Zaman
    This IDC Market Perspective provides guidance on generative AI (GenAI) use cases for retail banking and must be read in conjunction with other IDC research on GenAI technology. This research suggests several AI and GenAI use cases that coul...
  • By: 

    • Dhiraj Pramod Badgujar Loading
    • Daniel-Zoe Jimenez Loading
    This IDC Perspective offers insights into how generative AI plays an important role in IT operations (ITOps) management in Asia/Pacific. It also provides a brief overview of the significance of generative AI in ITOps and its role in ITOps w...
  • By: 

    • Lavanya Jindal
    • Daniel-Zoe Jimenez Loading
    The IDC Playbook for Tech Marketing Leaders provides a concise current view of the Asia/Pacific (including Japan) (APJ) customer experience (CX) market, impact of current trends, criteria for vendor selection, and guidance for technology ve...
  • By: 

    • Min Kim Loading
    • Sarah Park
    • Sungmin Jo Loading
    This Market Analysis Perspective (MAP) delivers a current state and outlook view of Korea software market. The Map provides insights into current and future trend by primary and secondary market segment of Korea software market, top 5 vendo...
  • By: 

    • Daphne Chung Loading
    • Jevin Jensen Loading
    This IDC study discusses the 2022 vendor market shares and activities across the intelligent CloudOps market in Asia/Pacific (excluding Japan) (APEJ) and provides a competitive view of selected products and vendors."The APEJ intelligent Clo...
  • By: 

    • Andy Ye Loading
    • Shirley Tsai Loading
    • Yvette Lin Loading
    This IDC Presentation provides an in-depth analysis of the public cloud services market in Taiwan from July to December 2022 (2H22). It analyzes key market trends, market share by product category, and key vendor strategies in the infrastru...
  • By:  Franco Chiam Loading

    This IDC Market Note discusses select announcements from the Google Cloud Next 2023 event held in San Francisco's Moscone Center on August 29–31, 2023. Generative AI took the spotlight at this event, which was focused on its impact on the a...
  • By: 

    • Dhiraj Pramod Badgujar Loading
    • Daniel-Zoe Jimenez Loading
    "GitOps aids in the automation of software teams, allowing them to focus on development and application delivery rather than expending excessive time on manual and corrective work. Modern continuous integration/continuous delivery (CI/CD) p...
  • By: 

    • Daphne Chung Loading
    • Jevin Jensen Loading
    "The accelerated adoption of cloud to support DX has magnified the need for automation and cloud management to address the growing complexity in the cloud environment. Organizations are turning to intelligent CloudOps as they seek to optimi...

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