IT Executive Programs Analyst Team Team
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This IDC Perspective defines and clarifies the roles of AI-enabled assistants, advisors, agents, and copilots, highlighting their distinct capabilities and business impacts. It emphasizes the importance of understanding these terms for effe...
Organizations have struggled moving from legacy applications to modern SaaS and cloud-enabled systems. While the COVID-19 pandemic did much to change up the move to modern enterprise applications, the movement is still slow and continues to...
This IDC TechBrief examines medical training with augmented reality (AR) and virtual reality (VR). It explains how AR/VR can complement current medical training, the benefits it provides, the steps interested parties should take when buildi...
This IDC Market Analysis Perspective (MAP) presentation encapsulates IDC insights and data on technologies, industry dynamics, and trends influencing the segments within the customer service applications and contact center applications segm...
This IDC Survey Spotlight is based on IDC's October 2023 Edge-Native Survey (n = 1,022). The respondents, which included directors and IT managers, represented decision-makers and influencers for edge infrastructure. This IDC Survey Spotlig...
This IDC Market Perspective looks at the opportunity enterprise application technology providers have with embedded AI processes and the trajectory that can quickly be gained when the product road map is aligned to the buying organization's...
Salesforce (NYSE: CRM) held its annual Dreamforce conference with over 45,000 attendees at the Moscone Center in San Francisco, California, on September 17–19, 2024. Salesforce focused on the release of Agentforce — a suite of autonomous AI...
This IDC Market Perspective addresses the impacts of AI and GenAI on IDC's services markets, allowing service providers to understand the opportunities and challenges in delivering services in the current environment."AI and generative AI w...
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