Analyst Location

United States



Coverage

Software



Regions

Mary Wardley

Program Vice President, Customer Care and CRM




More results   for Analyst Research

  • CRM Applications Market Shares 2023

    By:

    • Roger Beharry Lall
    • Gerry Murray
    • Lou Reinemann
    • Aly Pinder
    • Mary Wardley
    • Heather Hershey
    • Marci Maddox
    • Michelle Morgan
    • Sudhir Rajagopal

    Products:

    Digital Commerce, Customer Data and Analytics, Enterprise Marketing Technology Applications, Customer Service and Contact Center Applications, Sales Force Productivity and Performance Applications, Persuasive Content and Digital Experience Strategies, Voice of the Customer and Customer Success Applications, Advertising Technologies and SMB Marketing Applications, Future of Customer Experience - Agenda, Aftermarket Services Strategies

    Topics:

    Software, Consumer, Applications, Big data, Marketing and sales operations, Marketing operations, Marketing automation, Market intelligence, Sales operations, Services, Social business, Digital transformation, COVID-19, Future of customer experience

    Planned for CY2024 Q3 Market Share Tech Supplier

  • CX Survey 2024 Results - The Service Perspective Among CX Professionals

    By:

    Mary Wardley

    Products:

    Customer Service and Contact Center Applications

    Topics:

    Software, Applications, Social business, COVID-19

    Planned for CY2024 Q3 Market Perspective Tech Supplier

  • Contact Center Market Forecast 2024-2028

    By:

    Mary Wardley

    Products:

    Customer Service and Contact Center Applications

    Topics:

    Software, Applications, Social business, COVID-19

    Planned for CY2024 Q3 Market Forecast Tech Supplier


More results   for Planned Research

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