IT Executive Programs Analyst Team Team

Alizabeth Calder

Research Adjunct Advisor

Dr. Ron Babin

Adjunct Research Advisor

Robert Multhaup

Adjunct Research Advisor

Thom Rubel

Adjunct Research Advisor

Arnal Dayaratna

Research Vice President, Software Development

Ashish Nadkarni

Group Vice President and General Manager, Worldwide Infrastructure Research

Carl W. Olofson

Research Vice President, Data Management Software

Dan Vesset

Group Vice President, Analytics and Information Management

David Schubmehl

Research Vice President, Conversational Artificial Intelligence and Intelligent Knowledge Discovery

Denise Lund

Research Vice President WW Telecom and Unified Communications

Gard Little

Vice President, Global Services Markets and Trends

Gerry Murray

Research Director, Marketing and Sales Technology

Holly Muscolino

Group Vice President, Workplace Solutions

Jennifer Cooke

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Kuba Stolarski

Research Vice President, Compute Infrastructure and Service Provider Trends, Worldwide Infrastructure Research

Mary Wardley

Program Vice President, Customer Care and CRM

Maureen Fleming

Program VP, Worldwide Intelligent Process Automation Market Research and Advisory Service

Melinda-Carol Ballou

Research Director, Agile ALM, Quality & Portfolio Strategies

Mickey North Rizza

Group Vice-President, Enterprise Software

Peter Marston

Research Director, Worldwide Intelligent Application Services

Phil Goodwin

Research Vice President, Infrastructure Software Platforms, Worldwide Infrastructure Research

Phil Hochmuth

Program Vice President, Endpoint Management & Enterprise Mobility

Rick Villars

Group Vice President Worldwide Research

Ramon T. Llamas

Research Director, Mobile Devices and AR/VR

Ritu Jyoti

Group Vice President/General Manager, Worldwide Artificial Intelligence, Automation, Data and Analytics Research Practice

Rob Brothers

Program Vice President, Datacenter and Support Services

Rohit Mehra

Group Vice President, Network and Telecommunications

Stewart Bond

Vice President, Data Intelligence and Integration Software

Tom Mainelli

Group Vice President, Device & Consumer Research

Wayne Kurtzman

Research Vice President, Social, Communities and Collaboration

Cora Carmody

Adjunct Research Advisor

New Research


  • Strategies for Maintaining and Training AI-Based Systems in the Contact Center

    $4,500.00  Purchase Strategies for Maintaining and Training AI-Based Systems in the Contact Center

    By:  Mary Wardley

    This IDC Perspective presents two approaches to the ongoing training requirements of an AI-based system within the customer care environment. "Much of the initial focus when implementing an AI-based system within the customer care environme...

    Jan 2020 | Doc #US45711619 | IDC Perspective

  • The AI Automation Framework Applied to Business Intelligence

    $4,500.00  Purchase The AI Automation Framework Applied to Business Intelligence

    By: 

    • Chandana Gopal
    • Dan Vesset
    This IDC Perspective extends the artificial intelligence (AI) automation framework by looking at business intelligence tasks and activities and analyzes them within the context of IDC's AI-based automation framework."Organizations should co...

    Jan 2020 | Doc #US45719019 | IDC Perspective

  • IDC TechBrief: Robotic Process Automation Software

    $4,500.00  Purchase IDC TechBrief: Robotic Process Automation Software

    By:  Maureen Fleming

    This IDC TechBrief provides business leaders and IT with an executive snapshot of robotic process automation software, its impact on process improvement, and the value it brings to an enterprise through successful adoption. In the definitio...

    Dec 2019 | Doc #US45412420 | IDC TechBrief

  • A Proving Ground for 5G: First-Responder Networks Demonstrate Mission-Critical Readiness

    $4,500.00  Purchase A Proving Ground for 5G: First-Responder Networks Demonstrate Mission-Critical Readiness

    By: 

    • Patrick Filkins
    • Karl Whitelock
    • Rohit Mehra
    This IDC Perspective, which presents as a case study for other industries, discusses the potential for emerging 5G networks to enhance and expand upon existing LTE-based first-responder systems, particularly those systems leveraged for resp...

    Dec 2019 | Doc #US45712419 | IDC Perspective

  • The CIO's Role in Optimizing Enterprise Employee Experience: Taking Care of the Basics

    $4,500.00  Purchase The CIO's Role in Optimizing Enterprise Employee Experience: Taking Care of the Basics

    By:  Cora Carmody

    This IDC Perspective discusses cost-effective ways that CIOs can make a substantial difference in enterprise employee experience. From hire to retire, prospective and settled employees' experience of and attitude toward an enterprise are di...

    Dec 2019 | Doc #US45719819 | IDC Perspective

  • The CIO's Guide to Managing Budgets for Enterprise Transformation

    $4,500.00  Purchase The CIO's Guide to Managing Budgets for Enterprise Transformation

    By: 

    • Alizabeth Calder
    • Suya Xiong
    This IDC Perspective provides a step-by-step guide for CIOs who seek to improve their ability to pan for, manage, and enable the critical foundations and investments that are required for a stable and robust digital program. It provides sim...

    Dec 2019 | Doc #US45652519 | IDC Perspective

  • Key Considerations for Application Transformation and Modernization Using Microservices

    $4,500.00  Purchase Key Considerations for Application Transformation and Modernization Using Microservices

    By:  Arnal Dayaratna

    This IDC Perspective examines topics that technology buyers should consider when transforming a legacy application into a microservices architecture. While the use of microservices has become commonplace for net-new application development,...

    Dec 2019 | Doc #US45714619 | IDC Perspective

  • Government DX Success: Why, Where, and How to Measure Digital Transformation Service Providers

    $4,500.00  Purchase Government DX Success: Why, Where, and How to Measure Digital Transformation Service Providers

    By: 

    • Thom Rubel
    • Dr. Ron Babin
    This IDC Perspective explores ways to measure the work of external digital transformation (DX) providers that offer digital products, services, and integration to government. These providers will be critical to digital transformation succes...

    Dec 2019 | Doc #US45646819 | IDC Perspective

  • FASB Compliance: IT and Finance Executives Discuss the Lessons Learned and Keys to Success

    $4,500.00  Purchase FASB Compliance: IT and Finance Executives Discuss the Lessons Learned and Keys to Success

    By: 

    • Rob Brothers
    • Susan G. Middleton
    This IDC Perspective shares the highlights of interviews with two large public companies that have completed their FASB compliance process. IDC's goal is to highlight lessons learned and keys to success as an educational tool that will bene...

    Dec 2019 | Doc #US45688719 | IDC Perspective

  • Public Sector IT Organizational Transformation: How Government CIOs Can Win and Keep Program Executives' Support

    $4,500.00  Purchase Public Sector IT Organizational Transformation: How Government CIOs Can Win and Keep Program Executives' Support

    By: 

    • Thom Rubel
    • Marc Strohlein
    This IDC Perspective discusses the vital importance of working with program line-of-business executives on government IT organizational transformation. It discusses considerations and obstacles specific to program executives and lays out a ...

    Dec 2019 | Doc #US45688319 | IDC Perspective


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