target audience: TECH BUYER Publication date: Dec 2021 - Document type: IDC MarketScape - Doc Document number: # US46742521
IDC MarketScape: Worldwide Manufacturing Field Service Management Applications 2021–2022 Vendor Assessment
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Abstract
This IDC study uses the IDC MarketScape model to provide an assessment of vendors participating in field service management specific to service life-cycle management in the manufacturing and service industries.
"Digital transformation within manufacturing and service industries is entering its next phase whereby cool technology is making way for tech that drives action and innovation," says Aly Pinder, program director, Service Innovation and Connected Products Strategies, IDC Manufacturing Insights. "The field service operation is primed to benefit as automated decision making enhances the service experience, profitability, and efficiency."