Analyst Location
United States
Aly Pinder
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ServiceNow held its Knowledge 2024 conference at the Venetian in Las Vegas, Nevada, from May 7 to 9. This energetic conference was enlightening and brought much to the 20,000+ attendees in terms of new products, features, and enhancements. ...
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The ability for manufacturers and aftermarket service organizations to predict future service demand has reached a critical juncture. Service resources are finite and the ability to predict, plan, and position service spare parts across an ...
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The IFS acquisition of Falkonry Inc. demonstrates the increasing importance of artificial intelligence (AI) software and machine learning models to today's enterprise. To handle and organize increasing amounts of data generated across a typ...
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"The service organization is often in a state of reaction, to a problem, to a customer, to an outage, or to a defect," said Aly Pinder, research vice president, Worldwide Aftermarket Services Strategies, IDC. "But in an environment of react...
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This IDC study delves into the evolution of aftermarket service transformation, detailing five maturity stages from a completely ad hoc approach with disjointed and manual processes to optimized and autonomous experiences that lead to presc...
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These IDC Pivot Table banner books provide data for IDC's CX Path 2024 program, including 7 of the 13 application categories: contact center and customer service, voice of the customer (VOC), customer experience (CX) orchestration, customer...
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As-a-Service Business Models Depend on Customer Buy-In
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Closed Loop Service Innovation Drives Customer Value
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Field Service Technician Empowerment: Quality Service Outcomes Drive Customer Value
More results for Planned Research