Analyst Location
United States
Aly Pinder
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ServiceNow held its Knowledge 2024 conference at the Venetian in Las Vegas, Nevada, from May 7 to 9. This energetic conference was enlightening and brought much to the 20,000+ attendees in terms of new products, features, and enhancements. ...
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The ability for manufacturers and aftermarket service organizations to predict future service demand has reached a critical juncture. Service resources are finite and the ability to predict, plan, and position service spare parts across an ...
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The IFS acquisition of Falkonry Inc. demonstrates the increasing importance of artificial intelligence (AI) software and machine learning models to today's enterprise. To handle and organize increasing amounts of data generated across a typ...
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This IDC Tech Buyer Presentation describes examples of key business function use cases specific to the customer service function within the IDC Generative AI Use Case Taxonomy research. IDC defines a use case as a business-funded initiative...
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This IDC PlanScape is intended to explain the concept and importance of deriving experience value and the experience-orchestrated applications aiding IT buyers and executives along their journey to becoming a digital business. "The time for...
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This IDC Market Perspective describes the leading impressions of IDC analysts who participated in the Infosys Analyst Days event held in San Diego on September 14–15, 2023, where the company presented a breadth of topics meant to update ana...
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As-a-Service Business Models Depend on Customer Buy-In
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Closed Loop Service Innovation Drives Customer Value
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Field Service Technician Empowerment: Quality Service Outcomes Drive Customer Value
More results for Planned Research