target audience: TECH BUYER Publication date: Feb 2022 - Document type: IDC MarketScape - Doc Document number: # US46742721
IDC MarketScape: Worldwide Manufacturing Service Life-Cycle Management Platforms 2022 Vendor Assessment
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Abstract
This IDC study uses the IDC MarketScape model to provide an assessment of technology vendors participating in the service life cycle in the manufacturing and service industries.
"The service operation must become an integral part of the enterprise digital transformation strategy," says Aly Pinder, program director, Service Innovation and Connected Products at IDC. "Service, maintenance, installation, repair, and remote interactions have become an opportunity to engage with customers in a differentiable way demanding a technology platform that can support real-time insights and on-demand knowledge at the point of service. Manufacturers and service organizations need tools and a platform that establish an integrated data flow and not point, siloed offerings."