target audience: TECH SUPPLIER Publication date: May 2024 - Document type: Market Forecast - Doc Document number: # US50638024
Worldwide and U.S. Business Process Outsourcing Services Forecast, 2024–2028
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Abstract
This IDC study updates the prior forecast published in Worldwide and U.S. Business Process Outsourcing Services Forecast, 2023–2027 (IDC #US49161723, May 2023).
"For managed business process service providers to drive value for customers as they look to digitally transform their operations, their end-to-end value proposition has to include innovative deal constructs that allow for flexibility and collaboration in payment structures and costs, rethinking operating models, identifying quick wins for process change and automation deployment, and connecting businesses, platforms, customers, employees, and partners with business analytics," says Ali Close, research manager of IDC's Intelligent Finance and Customer Care Business Process Services program.