Worldwide and U.S. Business Process Outsourcing Services Forecast, 2024–2028

IDC Market Forecast Figure

• Figure: Worldwide Business Process Outsourcing Services Spending Snapshot

Executive Summary

Advice for Technology Suppliers

Market Forecast

• Worldwide and U.S. Business Process Outsourcing Services Spending Forecast by Region

• Table: Worldwide Business Process Outsourcing Services Spending by Region, 2018–2028 ($M)

• Table: U.S. Business Process Outsourcing Services Spending, 2018–2028

• Worldwide Business Process Outsourcing Services Spending by Key Horizontal

• Table: Worldwide Business Process Outsourcing Services Spending by Key Horizontal, 2018–2028 ($M)

• U.S. Business Process Outsourcing Services Spending by Key Horizontal

• Table: U.S. Business Process Outsourcing Services Spending by Key Horizontal, 2018–2028 ($M)

Market Context

• Drivers and Inhibitors

• Drivers

• Cost Management

• Need for Greater Agility and Operational Efficiencies

• Desire to More Closely Link IT with Business Performance

• Access to New Skills and Technology

• Significant Market Developments

• Changes from Prior Forecast

• Table: Worldwide Business Process Outsourcing Services Spending, 2018–2028: Comparison of May 2023 and May 2024 Forecasts ($M)

• Table: U.S. Business Process Outsourcing Services Spending, 2018–2028: Comparison of May 2023 and May 2024 Forecasts ($M)

• Figure: Worldwide Business Process Outsourcing Services Spending, 2018–2028: Comparison of May 2023 and May 2024 Forecasts

• Figure: U.S. Business Process Outsourcing Services Spending, 2018–2028: Comparison of May 2023 and May 2024 Forecasts

Market Definition

• Key Horizontal Business Process Outsourcing Services

• Human Resources Business Process Outsourcing Services

• Procurement Business Process Outsourcing Services

• Finance and Accounting Business Process Outsourcing Services

• Customer Care Business Process Outsourcing Services

Methodology

Related Research