target audience: TECH SUPPLIER Publication date: May 2024 - Document type: Market Forecast - Doc Document number: # US50898624
Worldwide Unified Communications and Collaboration Forecast, 2024-2028
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Abstract
This IDC study aggregates the forecasts of the key technology market segments that make up the worldwide unified communications and collaboration ecosystem.
"The UC&C market has matured after significant investments were made in the past few years by businesses to address the changed work environment," said Jitesh Gera, research manager, Unified Communications and Collaboration at IDC. "In addition, the crowded UC&C market has led many solutions toward commoditization. However, AI is now changing the game altogether, bringing a fresh wave of new and differentiated capabilities that are likely to draw more investments in the coming years as businesses vie for enhanced employee productivity and better customer engagement."