Worldwide Unified Communications and Collaboration Forecast, 2024-2028

IDC Market Forecast Figure

• Figure: Worldwide Unified Communications and Collaboration Revenue Snapshot

Executive Summary

Advice for Technology Suppliers

Market Forecast

• Worldwide UC&C Forecast by Technology Segment

• Table: Worldwide Unified Communications and Collaboration Revenue by Technology Segment, 2022–2028 ($M)

• Worldwide UC&C Forecast by Region

• Table: Worldwide Unified Communications and Collaboration Revenue by Region, 2022–2028 ($M)

Market Context

• Drivers and Inhibitors

• Drivers

• Rising Adoption of AI in UC&C

• Increasing Penetration of Cloud UC&C Solutions

• Integration of UC&C Platforms with Contact Center as a Service (CCaaS)

• Inhibitors

• Threat of Commoditization

• Economic Slowdown Impacting Budgetary Spending

• Significant Market Developments

• High Willingness Among Buyers to Pay for Generative AI Capabilities

• Figure: Buyers' Willingness to Pay Add-On Fee for Generative AI Capabilities

• Redesigning of Workplaces to Deliver Equitable Experiences Across Users and Locations

• Seamless Integration of UC&C Platforms with Other Software Used in Organizations, Such as CCaaS

• Changes from Prior Forecast

• Table: Worldwide Unified Communications and Collaboration Revenue, 2019–2028: Comparison of May 2023 and May 2024 Forecasts ($M)

• Figure: Worldwide Unified Communications and Collaboration Revenue, 2019–2028: Comparison of May 2023 and May 2024 Forecasts

Market Definition

Methodology

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