target audience: TECH SUPPLIER  Publication date: Jul 2024 - Document type: Market Perspective - Doc  Document number: # US51331024

Utilities Smart Customer Operations Quarterly Update: April–June 2024

By:  Gaia Gallotti Loading

Content



Get More

When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.



Related Links

Abstract


This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector. It outlines mergers and acquisitions, agreements, reorganizations, and major business developments; customer care and billing events; customer engagement, smart metering, major flexibility, EV, and battery energy storage projects; energy efficiency initiatives; digital transformation; and GenAI initiatives in 2Q24.

"Unpredictability has become the name of the game among utilities, and events from the past two years have changed the game. While more immediate matters such as supply security, demand efficiency, and tariff impacts on energy consumers are drawing attention, contingent factors such as extreme drought and catastrophic weather events are vivid reminders that climate is a nonlinear process that must be addressed with extreme urgency. Utilities will continue to prioritize their net-zero journeys and sustainability efforts, with affordability being of paramount importance," said Gaia Gallotti, associate research director, IDC Energy Insights.



Coverage


Do you have questions about this document
or available subscriptions?