target audience: TECH BUYER Publication date: May 2024 - Document type: Tech Buyer Presentation - Doc Document number: # US52121524
Exploring the Experience-Orchestrated Business Revolution
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Abstract
This IDC Tech Buyer Presentation delves into IDC's newest model, the experience-orchestrated business (X-O business), presented at FutureIT Toronto 2024: AI, Security & The Future of IT Agenda on April 23, 2024, in Canada.
In an AI-driven landscape, businesses must master the art of meaningful value exchange to elevate the experience for both employees and customers. This presentation explores how (and more importantly why) AI-enabled technologies should be evaluated in an effort to optimize customer journeys and streamline internal workflows,
Based on insights from real-world examples and analysis of hundreds of use cases, this presentation helps business and IT leaders anchor on the new strategic drivers shaping the X-O business future.