target audience: TECH SUPPLIER Publication date: May 2024 - Document type: IDC Survey Spotlight - Doc Document number: # US52246024
What Role Should GenAI Play in Service Outcomes and Field Service Execution?
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Abstract
This IDC Survey Spotlight highlights the impact of generative AI (GenAI) on disrupting business models with field service and the aftermarket. Data comes from IDC's January 2024 Future Enterprise Resiliency and Spending Survey, Wave 1.