target audience: TECH SUPPLIER Publication date: Jul 2024 - Document type: Market Note - Doc Document number: # US52382524
Verint Analyst Days 2024: Customer Momentum Highlights for Purpose-Built Contact Center Bots and the Open CCaaS Platform
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Abstract
This IDC Market Note highlights key takeaways from Verint's Analyst Days 2024, focusing on the company's momentum in the contact center market through Verint's Open CCaaS platform, Da Vinci AI engine, and purpose-built and AI-powered contact center bots. Verint is rebranding as a customer experience (CX) automation company, emphasizing AI-driven business outcomes in contact centers. Despite minimal new product announcements, the event showcased market momentum through customer successes and the strategic use of data and AI to enhance digital experiences and operational efficiency in contact centers.