Analyst Location

United States



Coverage

Digital transformation strategies



Regions

North America

Sudhir Rajagopal

Research Director, Future of Customer Experience




More results   for Analyst Research

  • Authentic Intelligence: The missing link for empathetic customer experiences?

    By:

    Sudhir Rajagopal

    Products:

    Future of Customer Experience - Agenda

    Topics:

    Consumer, Marketing and sales operations, Digital transformation, Future of customer experience

    Planned for CY2024 Q3 IDC Perspective Tech Buyer

  • Bridging the massive expectation vs. reality gap for anticipated benefits of GenAI in CX Orchestration solutions

    By:

    Sudhir Rajagopal

    Products:

    Future of Customer Experience - Agenda

    Topics:

    Consumer, Marketing and sales operations, Digital transformation, Future of customer experience

    Planned for CY2024 Q3 IDC Survey Spotlight Tech Supplier

  • CRM Applications Market Shares 2023

    By:

    • Aly Pinder
    • Michelle Morgan
    • Heather Hershey
    • Mary Wardley
    • Lou Reinemann
    • Sudhir Rajagopal
    • Gerry Murray
    • Roger Beharry Lall
    • Marci Maddox

    Products:

    Future of Customer Experience - Agenda, Digital Commerce, Advertising Technologies and SMB Marketing Applications, Enterprise Marketing Technology Applications, Customer Service and Contact Center Applications, Persuasive Content and Digital Experience Strategies, Customer Data and Analytics, Sales Force Productivity and Performance Applications, Aftermarket Services Strategies, Voice of the Customer and Customer Success Applications

    Topics:

    Software, Consumer, Applications, Big data, Marketing and sales operations, Marketing operations, Marketing automation, Market intelligence, Sales operations, Services, Social business, Digital transformation, COVID-19, Future of customer experience

    Planned for CY2024 Q3 Market Share Tech Supplier


More results   for Planned Research