target audience: TECH SUPPLIER Publication date: Jul 2024 - Document type: IDC Survey Spotlight - Doc Document number: # US52424624
Will Servitization Become a Differentiator and Driver of Revenue Growth for the Aftermarket?
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Abstract
This IDC Survey Spotlight explores the pending shift in the aftermarket to embrace servitization business models whereby organizations establish product as a service, outcome-based service contracts, and/or uptime offerings. Data comes from IDC's 2024 Worldwide CX Path Survey and IDC's Product Innovation and Aftermarket Service Survey.