target audience: TECH SUPPLIER Publication date: Dec 2024 - Document type: Pivot Table - Doc Document number: # US52892924
IDC Services Path 2024: Technology-Oriented Services Banner Book
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Abstract
This IDC Pivot Table banner book includes data for IDC’s Services Path 2024 program, which provides comprehensive data and guidance on the mind and journey of services buyers. The global markets cover professional services and outsourcing, managed, and engineering services, including:
- Application testing/digital assurance/quality engineering services
- Digital business transformation professional services
- Digital engineering and operational technology (DEOT) services
- Employee experience management services
- Enterprise intelligence services
- IT consulting and systems integration services
- IT services for customer success and support
- Managed cloud services
- Network consulting and integration services
Coverage includes adoption; budgeting trends; purchasing preferences and attitudes; pricing and contract options; friction points related to selection, contracting, and managing delivery; and detailed customer satisfaction ratings for vendors. The program also examines what buyers are seeking from the “service company of the future” and where and how service providers must change to meet customers’ future needs.