The Reality of Digital Transformation

Executive Snapshot

• Figure: Executive Snapshot: The Reality of Digital Transformation

Situation Overview

• Digital-Enabled Business Transformation Is Happening, and It's Producing Results…

• …But Many Organizations Feel That They Could be Doing Better

• Getting People on Board Is a Critical First Step

• Transformation Is Cultural, Too — People Have to Become More Proactive and Customer Centric

• Digital-Enabled Business Transformation Means "Democratization" of New Technology — And Trusting Your People at the Coalface

• Prepare for Very Different Skill Sets in the Immediate Future — And for Different Ways of Managing Them

• Scaling Is a Professional Job — And It's Very Different from Piloting

• You Need to Communicate a Vision to Keep People on the Right Track

Advice for the Technology Buyer

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• Related Research

• Synopsis