target audience: TECH BUYER Publication date: Dec 2021 - Document type: IDC Perspective - Doc Document number: # US48467021
Setting Business Priorities: Goals, Wins, and Work Left to Do
Content
List of Tables
List of Figures
Related Links
Table of Contents
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Executive Snapshot
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Figure: Executive Snapshot: Setting Business Priorities — Goals, Wins, and Work Left to Do
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Situation Overview
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Customer Satisfaction and Operational Efficiency
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Figure: Top 3 Business Priorities
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Figure: Customer Satisfaction as a Result of Investments in Digital Transformation
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Imagine If We All Worked Together?
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Table: Top 3 Challenges in Transforming and Improving Your Customer Experience (% of Respondents)
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Advice for the Technology Buyer
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Learn More
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Related Research
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Methodology
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Synopsis
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