target audience: TECH BUYER Publication date: May 2022 - Document type: IDC Perspective - Doc Document number: # US49122522
Customer Experience: Removing Friction to Enable the Conversation — Agent and Customer Authentication
Table of Contents
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Executive Snapshot
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Figure: Executive Snapshot: Agent and Customer Authentication
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Situation Overview
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Authentication: Now and in the Future
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Alignment with Broader Business Outcomes — The Future of Customer Experience Framework
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Figure: Future of Customer Experience Model: Thought Leadership Framework
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Implications of Technology: Removing the Friction
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Examples of Technologies Targeted at Authentication
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Journeyid.com
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Uniphore — Trusted Agent
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Top Investment Priorities
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Advice for the Technology Buyer
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Learn More
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Related Research
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Synopsis
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