target audience: TECH BUYER Publication date: Nov 2022 - Document type: IDC PeerScape - Doc Document number: # US49753722
IDC PeerScape: Customer Experience Practices for Implementing Conversational AI in Customer Care
Table of Contents
-
IDC PeerScape Figure
-
Figure: IDC PeerScape: Conversational AI in Customer Care — Practices to Understand Core Competencies
-
-
Executive Summary
-
Peer Insights
-
Practice 1: Evaluate Internal Expertise and Resources to Match Implementation and Maintenance Demand
-
Challenge
-
Example
-
Guidance
-
Practice 2: Begin with a Use Case and Plan for Iteration
-
Challenge
-
Example
-
Guidance
-
Practice 3: For Human-Centric Design, Ensure People Who Understand User Behavior Be in Charge
-
Challenge
-
Example
-
Guidance
-