target audience: TECH SUPPLIER  Publication date: Jun 2023 - Document type: Market Share - Doc  Document number: # US50845523

Worldwide Contact Center Applications Software Market Shares, 2022: CCaaS Turns the Heat Up

By:  Mary Wardley

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Content

List of Tables

List of Figures



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Table of Contents


  • IDC Market Share Figure

    • Figure: Worldwide Contact Center Applications Software 2022 Share Snapshot

  • Executive Summary

  • Advice for Technology Suppliers

  • Market Share

    • Table: Worldwide Contact Center Applications Software Revenue by Vendor, 2020–2022 ($M)

  • Who Shaped the Year

    • Genesys

    • NICE

    • Avaya

    • Verint Systems

    • Zendesk

  • Market Context

    • Figure: Worldwide Contact Center Applications Software Revenue, 2020–2022: Current Currency and Constant Currency

    • Geography

    • Figure: Worldwide Contact Center Applications Software Revenue Share by Region, 2022

    • Public Cloud Services

    • Figure: Worldwide Contact Center Applications Software Revenue Share by Deployment Type, 2022

    • Significant Market Developments

  • Methodology

  • Market Definition

  • Related Research