Worldwide Contact Center Applications Software Forecast, 2023–2027: Crossing Over 50% into Cloud

IDC Market Forecast Figure

• Figure: Worldwide Contact Center Applications Software Revenue Snapshot

Executive Summary

Advice for Technology Suppliers

Market Forecast

• Table: Worldwide Contact Center Applications Software Revenue, 2022–2027: Current Currency and Constant Currency ($M)

• Figure: Worldwide Contact Center Applications Software Revenue Growth, 2022–2027: Current Currency and Constant Currency

• Table: Worldwide Contact Center Applications Software Revenue by Deployment Type, 2022–2027 ($M)

• Figure: Worldwide Contact Center Applications Software Revenue by Deployment Type, 2022–2027

• Table: Worldwide Contact Center Applications Software Revenue by Region, 2022–2027 ($M)

• Figure: Worldwide Contact Center Applications Software Forecast by Region, 2022 and 2027

Market Context

• Drivers and Inhibitors

• Drivers

• COVID-19 Recovery

• Unemployment/Job Creation — Automation and Innovation

• AI and Generative AI Technologies

• Inhibitors

• Inflation

• The Russia-Ukraine War

• Significant Market Developments

• Changes from Prior Forecast

• Table: Worldwide Contact Center Applications Software Revenue, 2018–2027: Comparison of July 2022 and July 2023 Forecasts ($M)

• Figure: Worldwide Contact Center Applications Software Revenue in Current Currency, 2018–2027: Comparison of July 2022 and July 2023 Forecasts

• Figure: Worldwide Contact Center Applications Software Revenue in Constant Currency, 2018–2027: Comparison of July 2022 and July 2023 Forecasts

Market Definition

Methodology

• Historical and Forecast Market Values and Exchange Rates

• Table: Exchange Rates, 2018–2027

Related Research