IDC MarketScape: Worldwide Contact Center–as-a-Service Applications Software 2024 Vendor Assessment

IDC MarketScape Figure

• Figure: IDC MarketScape Worldwide Contact Center–as-a-Service Applications Software Vendor Assessment

IDC Opinion

• Definitions

• Scope and Market Definition

IDC MarketScape Vendor Inclusion Criteria

Advice for Technology Buyers

Vendor Summary Profiles

• Cisco

• Strengths

• Challenges

• Consider Cisco When

• Content Guru

• Strengths

• Challenges

• Consider Content Guru When

• Dialpad

• Strengths

• Challenges

• Consider Dialpad When

• Five9

• Strengths

• Challenges

• Consider Five9 When

• Genesys

• Strengths

• Challenges

• Consider Genesys When

• NICE

• Strengths

• Challenges

• Consider NICE When

• Sprinklr

• Strengths

• Challenges

• Consider Sprinklr When

• Talkdesk

• Strengths

• Challenges

• Consider Talkdesk When

• TCN

• Strengths

• Challenges

• Consider TCN When

• Twilio

• Strengths

• Challenges

• Consider Twilio When

• UJET

• Strengths

• Challenges

• Consider UJET When

• Vonage

• Strengths

• Challenges

• Consider Vonage When

• Vendors to Watch

Appendix

• Reading an IDC MarketScape Graph

• IDC MarketScape Methodology

• Market Definition

• Strategies and Capabilities Criteria

• Table: Key Strategy Measures for Success: Worldwide CCaaS Applications Software

• Table: Key Capability Measures for Success: Worldwide CCaaS Applications Software

Learn More

• Related Research

• Synopsis