• IDC
  • Products & Services
  • Research
  • Current: Worldwide Contact Center Applications Software Forecast, 2024–2028: $12.5 Billion in Revenue and Growing Strong

 target audience: TECH SUPPLIER  Publication date: Jun 2024 - Document type: Market Forecast - Doc  Document number: # US52323124

Worldwide Contact Center Applications Software Forecast, 2024–2028: $12.5 Billion in Revenue and Growing Strong

By:  Mary Wardley

Add to shopping cart $7,500.00
Back to Document Abstract

Content

List of Tables

List of Figures



Related Links

Back to Document Abstract

Table of Contents


  • IDC Market Forecast Figure

    • Figure: Worldwide Contact Center Applications Software Revenue Snapshot

  • Executive Summary

  • Advice for Technology Suppliers

  • Market Forecast

    • Table: Worldwide Contact Center Applications Software Revenue, 2023–2028: Current Currency and Constant Currency ($M)

    • Figure: Worldwide Contact Center Applications Software Revenue Growth, 2023–2028: Current Currency and Constant Currency

    • Table: Worldwide Contact Center Applications Software Revenue by Deployment Type, 2023–2028 ($M)

    • Figure: Worldwide Contact Center Applications Software Revenue by Deployment Type, 2023–2028

    • Table: Worldwide Contact Center Applications Software Revenue by Region, 2023–2028 ($M)

    • Figure: Worldwide Contact Center Applications Software Revenue by Region, 2023 and 2028

  • Market Context

    • Drivers and Inhibitors

    • Drivers

    • AI End-User Initiatives Exploratory

    • Growth of Geography and Flexibility

    • WFH Agents

    • Inhibitors

    • Recession/Inflation

    • On-Premises/Private Cloud Solutions

    • Significant Market Developments

    • Changes from Prior Forecast

    • Table: Worldwide Contact Center Applications Software Revenue, 2019–2028: Comparison of July 2023 and June 2024 Forecasts ($M)

    • Figure: Worldwide Contact Center Applications Software Revenue in Current Currency, 2019–2028: Comparison of July 2023 and June 2024 Forecasts

    • Figure: Worldwide Contact Center Applications Software Revenue in Constant Currency, 2019–2028: Comparison of July 2023 and June 2024 Forecasts

  • Market Definition

  • Methodology

    • Historical and Forecast Market Values and Exchange Rates

    • Table: Exchange Rates, 2019–2028

  • Related Research