target audience: TECH SUPPLIER  Publication date: Sep 2024 - Document type: Market Share - Doc  Document number: # US52521424

Worldwide Customer Service Applications Software Market Shares, 2023: A Market with Consistent Growth

By:  Mary Wardley

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Content

List of Tables

List of Figures



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Table of Contents


  • IDC Market Share Figure

    • Figure: Worldwide Customer Service Applications Software 2023 Share Snapshot

  • Executive Summary

  • Advice for Technology Suppliers

  • Market Share

    • Table: Worldwide Customer Service Applications Software Revenue by Vendor, 2021–2023 ($M)

  • Who Shaped the Year

  • Market Context

    • Figure: Worldwide Customer Service Applications Software Revenue, 2021–2023: Current Currency and Constant Currency

    • Geography

    • Figure: Worldwide Customer Service Applications Software Revenue Share by Region, 2023

    • Public Cloud Services

    • Figure: Worldwide Customer Service Applications Software Revenue Share by Deployment Type, 2023

    • Significant Market Developments

    • Figure: Agents Requirements in the Next 12 Months

  • Methodology

  • Market Definition

  • Related Research