Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By: 

    • Christopher Kissel Loading
    • Michelle Abraham Loading
    • Frank Dickson Loading
    • Cathy Huang Loading
    • Craig Robinson Loading
    • Jennifer Glenn Loading
    • Monika Soltysik Loading
    This IDC Market Perspective addresses the integration of generative AI (GenAI) in cybersecurity analytics and highlights the transformative potential and challenges it brings. It discusses the concerns of trust, data handling, and the need ...
  • By:  Penny Madsen Loading

    This IDC Market Presentation is an executive summary of IDC's 2Q24 Cloud Pulse Survey findings. It accompanies in in-depth look at workloads in the cloud. Cloud buyers face pressure from the business (e.g., inflationary pressures and busine...
  • By: 

    • Nishant Bansal Loading
    • Jason Bremner Loading
    This IDC Market Analysis Perspective provides an overview of the size, growth, and key trends impacting the global services market in 2024.
  • By: 

    • Matthew Wilkins Loading
    • Jennifer Thomson Loading
    • Stuart Wilson Loading
    • Carla Arend Loading
    • Milan Kalal Loading
    • Dominique Bindels Loading
  • By:  David Tapper Loading

    This IDC Survey Spotlight highlights results from the following two questions posed to 803 respondents and firms with 1,000+ employees across 5 countries, and several major industries, as part of IDC's 2024 Worldwide Managed Services Survey...
  • By:  Leslie Rosenberg Loading

    This IDC Market Note highlights the launch of NTT DATA's Edge AI Platform designed for industrial IT/OT environments to enhance decision-making through better analytics by integrating disparate data systems. The platform, offered as a manag...
  • By:  David Tapper Loading

    This IDC Market Analysis Perspective (MAP) provides a general overview of buyer needs and provider requirements for the outsourcing markets (also referred to as managed services) involving IT outsourcing (datacenter outsourcing) and network...
  • By:  Bjoern Stengel Loading

    This IDC Survey features maturity segmentations based on IT buyers' AI adoption levels and sustainable transformation efforts. Segmenting responses by maturity levels helps IT product and services vendors develop strategies that resonate wi...
  • By: 

    • Rob Tiffany Loading
    • Dave McCarthy Loading
    Dell and Nutanix accelerate the adoption of hyperconverged infrastructure with a turnkey appliance that simplifies the sales process to a single transaction handled by Dell. In addition, the two are working to deliver an independently scala...
  • By:  David Tapper Loading

    This IDC Market Perspective provides insight into buyer expectations of the value of AI when used with managed services for infrastructure technologies (e.g., compute, storage, network, endpoint) along with critical challenges. This documen...

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