Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By:  Bjoern Stengel Loading

    This IDC Survey presents findings from IDC's 2024 AI and Sustainability Survey (n = 1,390). The survey was fielded in February and March 2024 with the intention of identifying market trends around the adoption and use of AI for sustainabili...
  • By: 

    • Erin Hichman Loading
    • Gard Little Loading
    This IDC study represents a vendor assessment of the 2024 cloud professional services market through the IDC MarketScape model. This research is a quantitative and qualitative assessment of the characteristics that explain a vendor's succes...
  • By: 

    • Mickey North Rizza Loading
    • Robert Parker Loading
    • Simon Ellis Loading
    • Shari Lava Loading
    • Zachary Chertok Loading
    • Elaina Stergiades Loading
    • Nadia Ballard Loading
    • Sudhir Rajagopal Loading
    • Maureen Fleming Loading
    • Katie Evans Loading
    This IDC Market Perspective highlights the announcements at SAP Sapphire held in Orlando, Florida, from June 3 to 5, 2024. The event was well attended, with 12,000+ onsite and another 15,000+ attending virtually. "SAP continues its quest to...
  • By:  Bjoern Stengel Loading

    This IDC Survey presents findings from IDC's 2024 AI and Sustainability Survey (n = 1,390). The survey was fielded in February and March 2024 with the intention of identifying market trends around the adoption and use of AI for sustainabili...
  • By: 

    • Matthew Eastwood Loading
    • Leslie Rosenberg Loading
    • Penny Madsen Loading
    • Vijay Bhagavath Loading
    Hewlett Packard Enterprise (HPE) and NVIDIA expanded their partnership, unveiling "NVIDIA AI Computing by HPE," a comprehensive suite of AI solutions aimed at facilitating the adoption of generative AI (GenAI) technologies across a range of...
  • By: 

    • Curtis Price Loading
    • Leslie Rosenberg Loading
    This IDC study provides a comprehensive forecast for the worldwide and U.S. enterprise network consulting and integration services (NCIS) market from 2023 to 2028, estimating growth from $39.4 billion to $55.4 billion at a CAGR of 7.1%. Thi...
  • By:  Alison Close Loading

    This IDC study represents a vendor assessment of providers offering analytics and AI business process services for procurement through the IDC MarketScape model. The assessment reviews both quantitative and qualitative characteristics that ...
  • By:  Milan Kalal Loading

    This IDC Market Presentation provides an analysis of the services market in Central and Eastern Europe and Western Europe in 2023 and forecasts expenditure on services through 2026. It is based on IDC's Semiannual Services Tracker, which wa...
  • By:  Gard Little Loading

    On June 20, 2024, Accenture reported its FY 3Q24 results, including $16.5 billion in quarterly revenue, a 1% YoY decrease in USD but an increase of 1.4% in local currency. The earnings call was led by Julie Sweet, Accenture's chair and chie...
  • By: 

    • Penny Madsen Loading
    • Rahiel Nasir Loading
    This IDC Market Perspective looks at the evolution of the cloud market as it now more broadly considers sovereignty. Organizations are increasingly looking at the potential benefits of sovereign cloud beyond compliance to encompass cybersec...

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