IDC Retail Insights Team

Simon Ellis

Group Vice President

Leslie Hand

Group Vice President, IDC Retail and Financial Insights

Michael Sek Pheng Yeo

Associate Research Director

Anne Paris

Research Manager, Worldwide Retail Experiential Operations Strategies

Alex Holtz

Research Director, WW Media and Entertainment Digital Strategies

Ananda Chakravarty

Research VP, Retail Merchandising and Marketing Analytics Strategies

Jordan K. Speer

Research Director, Worldwide Retail Product Sourcing, Fulfillment and Sustainability Strategies

Dorothy Creamer

Senior Research Manager, Hospitality and Travel Digital Transformation Strategies

Filippo Battaini

Research Manager, IDC Retail Insights, Europe

Robert Parker

Senior Vice President, Enterprise Applications, Data Intelligence, Services, and Industry Research

Ornella Urso

Research Director, IDC Retail Insights

Margot Juros

Research Director, Retail Technology Strategies

Roberta Bigliani

Group Vice President, Head of Industry Insights, Future of Operations and Industry Ecosystems Executive Lead, IDC Europe

Dr. Chris Marshall

Vice President, Data, Analytics, AI, Sustainability, and Industry Research

New Research


  • IDC PeerScape: Hospitality and Travel Peer Insights for Leveraging Artificial Intelligence

    $4,500.00  Purchase IDC PeerScape: Hospitality and Travel Peer Insights for Leveraging Artificial Intelligence

    By:  Dorothy Creamer

    This IDC PeerScape highlights several use cases from Choice Hotels International, Pizza Hut UK, and a major online travel agency (OTA) in which they illustrate how applying artificial intelligence to systems has improved customer service an...

    Sep 2021 | Doc #US47252621 | IDC PeerScape

  • IDC MarketScape: Worldwide Multi-Enterprise Supply Chain Commerce Network 2021 Vendor Assessment

    $15,000.00  Purchase IDC MarketScape: Worldwide Multi-Enterprise Supply Chain Commerce Network 2021 Vendor Assessment

    By:  Simon Ellis

    This IDC study uses the IDC MarketScape model to provide an assessment of a number of providers participating in the worldwide multi-enterprise supply chain commerce network market. The IDC MarketScape is an evaluation based on a comprehens...

    Sep 2021 | Doc #US48202217 | IDC MarketScape

  • IDC PlanScape: Workforce Optimization in Retail

    $4,500.00  Purchase IDC PlanScape: Workforce Optimization in Retail

    By:  Leslie Hand

    This IDC PlanScape provides a road map for how retailers can optimize their workforce through digital transformation to drive efficiencies and profit and improve productivity and customer experiences. Providing staff with the tools to have ...

    Aug 2021 | Doc #US46599020 | IDC PlanScape

  • The 4P Transformation of Enterprise Software: Spotlight on Artificial Intelligence Software

    $4,500.00  Purchase The 4P Transformation of Enterprise Software: Spotlight on Artificial Intelligence Software

    By: 

    • Ritu Jyoti
    • David Schubmehl
    • Neil Ward-Dutton
    • Philip Carter
    • Robert Parker
    This IDC Market Perspective discusses the 4Ps (product, price, place, and promotion) of artificial intelligence software."Cloud and artificial intelligence are synergistic and are driving a virtuous cycle of enterprise software transformati...

    Aug 2021 | Doc #US48133321 | IDC Perspective

  • IDC PeerScape: In-Store POS/Payments Practices to Address Today's Retail Challenges

    $4,500.00  Purchase IDC PeerScape: In-Store POS/Payments Practices to Address Today's Retail Challenges

    By:  Margot Juros

    This IDC PeerScape looks at successful practices by several retailers in the areas of ensuring more flexible checkout options to avoid crowding and enhance customer experience, embracing new touchless payment solutions, and offering shopper...

    Aug 2021 | Doc #US47779821 | IDC PeerScape

  • IDC PlanScape: The Touch-Free Future Store Model

    $4,500.00  Purchase IDC PlanScape: The Touch-Free Future Store Model

    By:  Leslie Hand

    This IDC PlanScape outlines the technology priorities for building out the touch-free future store, IDC's model of a retail hub that optimizes for both optimal omni-channel shopping and fulfillment experiences and employee productivity.Lesl...

    Aug 2021 | Doc #US43664119 | IDC PlanScape


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