Buyer Behavior Team

Warren de Lima

Research Manager

Carol M. Glasheen

Vice President, Quantitative Research Group, Custom Solutions

Rob Burbach

Research Director

Ashish Nadkarni

Group Vice President and General Manager, Worldwide Infrastructure Research

Estelle Quek

Senior Research Manager

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Daniel-Zoe Jimenez

Vice President, Digital Innovation, CX & Software, DNB/Start-ups, SMBs, Consumer and Channels Research

Phil Goodwin

Research Vice President, Infrastructure Software Platforms, Worldwide Infrastructure Research

Ryan Caskey

Research Manager, BuyerView Operations, Worldwide Infrastructure Research

Mary Johnston Turner

Research Vice President, Digital Infrastructure Strategies, Worldwide Infrastructure Research

New Research


  • By: 

    • Matthew Eastwood Loading
    • Ashish Nadkarni Loading
    • Rick Villars Loading
    • Mary Johnston Turner Loading
    • Jennifer Cooke Loading
    • Susan G. Middleton
    • Max Pepper Loading
    This IDC Market Perspective discusses Dell Technologies' annual user and partner conference, Dell Technologies World, which was held May 22–25, 2023, in Las Vegas and online. This document provides an overview and analysis of new products, ...
  • By: 

    • Lavanya Jindal
    • Seng Keong Low
    • Daniel-Zoe Jimenez Loading
    This IDC Market Perspective discusses the generative AI (Gen AI) landscape and its implications on customer experience (CX). IDC contextualizes what this means for the customer service market in terms of the impact, its potential to augment...
  • By: 

    • Dhiraj Pramod Badgujar Loading
    • Daniel-Zoe Jimenez Loading
    This IDC Perspective offers insights into generative AI code generators and how they are playing an important role in boosting developers' efficiency and productivity in Asia and the Pacific. It also provides a brief overview of popular ven...
  • By: 

    • Leon Kao Loading
    • Kuba Stolarski Loading
    • Ashish Nadkarni Loading
    This IDC Market Note highlights major announcements and demonstrations by datacenter infrastructure solution providers at Computex 2023, specific to specification release, solution, and design demo such as GPU or accelerated computing syste...
  • By: 

    • Lavanya Jindal
    • Seng Keong Low
    • Daniel-Zoe Jimenez Loading
    This IDC Market Glance provides a current overview of the Asia/Pacific (including Japan) (APJ) customer experience (CX) landscape. It depicts who the major software and services players in the Asia/Pacific market are across 20 segments. As ...
  • By: 

    • Penny Madsen Loading
    • Ryan Caskey Loading
    • Rory Duncan
    • Chris Drake Loading
    • Sean Riley
    This IDC Market Presentation reveals that hybrid and multicloud strategies are becoming increasingly important as cloud buyers look to build flexible foundations for new technologies such as AI and platform options that can protect them fro...
  • By: 

    • Penny Madsen Loading
    • Ryan Caskey Loading
    • Chris Drake Loading
    • Rory Duncan
    • Sean Riley
    This IDC Market Presentation focuses on the 2022 and 2023 Cloud Pulse Survey responses of those organizations that class their cloud strategy as "private cloud only" or "private cloud first" — highlighting a preference toward using private ...
  • By:  Mary Johnston Turner Loading

  • By:  Mary Johnston Turner Loading

    This IDC Survey Spotlight identifies the top digital infrastructure KPIs tracked by the board and senior business leaders. IT/cloud operational efficiency tops the list, indicating organizations will prioritize investment in enablers of ope...
  • By: 

    • Daniel Saroff Loading
    • Joseph Pucciarelli
    • Phil Goodwin Loading
    This IDC Tech Buyer Presentation lays out the considerations for cloud disaster recovery (DR) planning, provides process fundamentals, identifies the key stakeholders (including a RACI matrix), explains how to build DR cloud hosting, discus...

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