Artificial Intelligence and Automation Team

Ashish Nadkarni

Group Vice President and General Manager, Worldwide Infrastructure Research

Andrew Gens

Research Analyst, AI Software

Nina Turner

Research Director, Semiconductor Technology Supply Chain Intelligence; Enabling Technologies: AI and Automotive Semiconductors

Madhumitha Sathish

Research Manager, High Performance Computing

Heather West, PhD

Research Manager, Performance Intensive Computing, Worldwide Infrastructure Research

Ritu Jyoti

Group Vice President/General Manager, Worldwide Artificial Intelligence, Automation, Data and Analytics Research Practice

David Schubmehl

Research Vice President, Conversational Artificial Intelligence and Intelligent Knowledge Discovery

Hayley Sutherland

Research Manager, Conversational AI & Intelligent Knowledge Discovery

Maureen Fleming

Program VP, Worldwide Intelligent Process Automation Market Research and Advisory Service

Shari Lava

Research Director, Automation within the AI and Automation Group

Dr. Chris Marshall

Vice President, Data, Analytics, AI, Sustainability, and Industry Research

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Neil Ward-Dutton

VP Automation, AI & Analytics Europe

Mary Wardley

Program Vice President, Customer Care and CRM

Jennifer Cooke

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Pietro Delai

Research Director, Latin America Enterprise Infrastructure and Cloud Services, Worldwide Infrastructure Research

Harish Dunakhe

Research Director, Software and Cloud, META IDC

Peter Rutten

Research Vice-President, Performance Intensive Computing, Worldwide Infrastructure Research

Shane Rau

Research Vice President, Computing Semiconductors

Yanxia Lu

Research Director

Nobuko Iisaka

Research Manager, Software & Services, Research, IDC Japan

Lily Phan

Research Director

Anne Cheng

Research Manager

Rakesh Patni

Associate Research Director

New Research


  • Strategies for Maintaining and Training AI-Based Systems in the Contact Center

    $4,500.00  Purchase Strategies for Maintaining and Training AI-Based Systems in the Contact Center

    By:  Mary Wardley

    This IDC Perspective presents two approaches to the ongoing training requirements of an AI-based system within the customer care environment. "Much of the initial focus when implementing an AI-based system within the customer care environme...

    Jan 2020 | Doc #US45711619 | IDC Perspective

  • IDC TechBrief: Robotic Process Automation Software

    $4,500.00  Purchase IDC TechBrief: Robotic Process Automation Software

    By:  Maureen Fleming

    This IDC TechBrief provides business leaders and IT with an executive snapshot of robotic process automation software, its impact on process improvement, and the value it brings to an enterprise through successful adoption. In the definitio...

    Dec 2019 | Doc #US45412420 | IDC TechBrief

  • Smart Assistants: Moving Digital Assistance and Worker Augmentation from the Consumer to the Enterprise

    $4,500.00  Purchase Smart Assistants: Moving Digital Assistance and Worker Augmentation from the Consumer to the Enterprise

    By: 

    • David Schubmehl
    • Adam Wright
    • Hayley Sutherland
    This IDC Perspective outlines the benefits and challenges that enterprises face when implementing a smart assistant solution and the key factors to consider before deploying smart assistant devices in the workplace."Smart assistants are gai...

    Dec 2019 | Doc #US45674319 | IDC Perspective

  • IDC FutureScape: Worldwide Datacenter 2020 Predictions

    $4,500.00  Purchase IDC FutureScape: Worldwide Datacenter 2020 Predictions

    By: 

    • Rick Villars
    • Chris Barnard
    • Jennifer Cooke
    • Glen Duncan
    • Susan G. Middleton
    • Archana Venkatraman
    This IDC study discusses the worldwide datacenter top 10 predictions for 2020."CIOs need to transform the 'culture' of the IT team in the next two years from a focus on acquiring/managing/supporting products within corporate datacenters to ...

    Oct 2019 | Doc #US44747919 | IDC FutureScape

  • IDC FutureScape: Worldwide Digital Transformation 2020 Predictions

    $4,500.00  Purchase IDC FutureScape: Worldwide Digital Transformation 2020 Predictions

    By: 

    • Philip Carter
    • Lianfeng Wu
    • Dan Vesset
    • Eileen Smith
    • Craig Simpson
    • Swapnil Shende
    • Joseph C. Pucciarelli
    • Kevin Prouty
    • Robert Parker
    • Tony Olvet
    • Adelaide O'Brien
    • Gard Little
    • Sandra Ng
    • Megha Kumar
    • Ritu Jyoti
    • Daniel-Zoe Jimenez
    • Jordan Jewell
    • Leslie Hand
    • Oscar Guzman
    • Jorge Gomez
    • Shawn Fitzgerald
    • Serge Findling
    • Lynne Dunbrack
    • Yukiharu Yorifuji
    This IDC study provides IDC's top 10 predictions for digital transformation for 2020."Direct digital transformation (DX) investment is growing at a compound annual growth rate (CAGR) of 17.5% from 2020 to 2023 and is expected to approach $7...

    Oct 2019 | Doc #US45569118 | IDC FutureScape

  • Professional Services for Edge IT: Key Factors to Consider

    $4,500.00  Purchase Professional Services for Edge IT: Key Factors to Consider

    By: 

    • Jennifer Cooke
    • Jed Scaramella
    This IDC Perspective outlines the challenges organizations face in managing edge infrastructure and the key factors to consider before deploying edge IT."Developing a sound edge strategy requires planning for the ongoing and longer-term mai...

    Sep 2019 | Doc #US45520919 | IDC Perspective


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