Artificial Intelligence and Automation Team
New Research
This IDC study provides business and technology leaders with a plan for implementing an artificial intelligence (AI)–powered knowledge base for their organization. It defines AI-powered knowledge bases and why they are critical for business...
This IDC Perspective describes how circular economy principles can be put into place in datacenters to accelerate sustainability goals. "As organizations strive to reduce their carbon footprint, much of their focus is on reducing energy use...
This IDC Perspective reviews opportunities and challenges faced by enterprises that are building and developing machine learning models in the public cloud. It also provides examples of companies doing machine learning projects in the publi...
This IDC Perspective discusses how conversational AI solutions from technology suppliers are being used by government agencies, healthcare and public health organizations, nonprofits, and businesses in virtually every industry across the gl...
This IDC Perspective looks at five open source software project areas that have the potential to impact the industry broadly: SONiC, OpenTelemetry, function services, common cloud data models, and open source hardware designs."Open source h...
This IDC Perspective explores the dynamics of how customer service is evolving at the intersection of customer experience and employee experience. Practitioners will learn the importance, dynamics, and benefits of implementing the elements ...
This IDC study provides IDC's digital transformation (DX) use case taxonomy for the IT organization as it seeks to support business strategy and success. This taxonomy is organized into eight strategic priorities that serve to define how IT...
This IDC Perspective presents two approaches to the ongoing training requirements of an AI-based system within the customer care environment. "Much of the initial focus when implementing an AI-based system within the customer care environme...
This IDC TechBrief provides business leaders and IT with an executive snapshot of robotic process automation software, its impact on process improvement, and the value it brings to an enterprise through successful adoption. In the definitio...
This IDC Perspective outlines the benefits and challenges that enterprises face when implementing a smart assistant solution and the key factors to consider before deploying smart assistant devices in the workplace."Smart assistants are gai...
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