Customer Relationship Management (CRM) Team
New Research
This Tech Supplier Presentation is an accompanying piece to IDC FutureScape: Worldwide Future of Digital Innovation Predictions 2023 — Asia Pacific (Excluding Japan) Implications (IDC #AP49170723, January 2023). This document provides speci...
The IDC Market Analysis Perspective report delivers a concise view of the customer data platform (CDP) market in Asia/Pacific including Japan (APJ). Technology suppliers' sales, marketing, and product leaders can use this information to und...
This IDC Tech Buyer Presentation provides the Asia/Pacific (excluding Japan) (APEJ) regionalization of the worldwide small and medium-sized business (SMB) and digital-native business (DNB) IDC FutureScape for 2023. This IDC study shortlists...
This IDC Presentation is an accompanying piece to the IDC FutureScape: Worldwide Future of Customer Experience 2023 Predictions — APEJ Implications. It provides specific recommendations for two roles within technology vendor organizations: ...
This IDC Survey Spotlight analyzes how traditional organizations perceive digital-native businesses (DNBs) and highlights how they prefer to engage with them. This IDC Survey Spotlight is based on data from IDC's 2022 Future Enterprise Resi...
This IDC Tech Supplier Presentation is an accompanying piece to the main IDC FutureScape Worldwide Small and Medium-Sized Business and Digital Native Business 2023 Predictions — Asia Pacific (Excluding Japan) Implications. It provides speci...
On December 6, Dialpad announced a market and brand shift with its announcement of the Dialpad Ai-Powered Customer Intelligence Platform, shifting its leading offer away from point solutions in voice, meetings, and contact center to a unifi...
This IDC PeerScape describes practices for implementing conversational AI in customer care environments such as contact centers. "Conversational AI technologies in the form of chatbots within customer service and contact center environments...
This IDC study presents the top 10 predictions for sustainability/ESG for 2023."As organizations are beginning to take their corporate sustainability initiatives to the next level, we see an increasing convergence of digital and sustainable...
This IDC study provides the top 10 predictions for worldwide small and medium-sized business and digital-native business for 2023."SMBs need to boost resiliency and implement technologies that will power their businesses for growth. The com...
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