Customer Relationship Management (CRM) Team
New Research
This IDC Vendor Profile provides a detailed overview of AWS' sustainability strategy and operationalization practices in the context of IDC's ESG/Sustainability Framework.It examines the following areas:The vendor's energy efficiency strate...
This IDC Market Presentation provides an executive summary of the worldwide findings from IDC's 2024 CX Path program.IDC's 2024 CX Path program polled 2,500 respondents across 5 continents and 12 countries to collect information on CX appli...
SAP recently announced its 2Q24 results. All results discussed in the document will be non-IFRS, unless otherwise specified. In addition, all SAP numbers noted are constant currency for changes year to year. The 2Q24 financials show cloud a...
This IDC Market Note discusses Schneider Electric Global's Innovation Summit 2024 in Paris, which highlighted the company's strategic vision of "digital + electric = sustainability" and showcased advancements in automation, electrification,...
This IDC Survey Spotlight provides insight into the use of multiple channels as part of the overall customer journey. The survey results are from IDC's CXPath Survey conducted in May 2024 in which IDC queried end-user organizations on the t...
Microsoft continues to enhance the capabilities of Copilot for Teams, which in turn enhances the capabilities of many other Microsoft products. The latest update enhances users' ability to draft messages with different tones in Teams chat a...
This Industry Analysis Perspective is designed to provide technology sellers' sales, marketers, and product and channel managers with foundational insights into the worldwide banking industry in 2024. By understanding how the business side ...
This IDC Market Note digests news and insights from the recent SAP Sapphire Barcelona 2024, which IDC attended. The document looks at learnings related to AI, ERP, business personas, and sustainability. Furthermore, IDC offers advice to SAP...
This IDC Playbook for Tech Sales Leaders provides a comprehensive current state view of the Asia/Pacific AI operations (AIOps) and observability market, along with insights on trends, adoption in the region, current challenges, and guidance...
This IDC Survey Spotlight explores the key performance indicators (KPIs) used to assess the effectiveness of DevSecOps activities among Asia/Pacific enterprises.IDC’s 2023 Asia/Pacific Software Survey shows that about 49% of the surveyed en...
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