Customer Relationship Management (CRM) Team
New Research
This IDC Perspective profiles four initiatives of artificial intelligence (AI) adoption undertaken by financial services institutions (FSIs) in the Asia/Pacific region, focusing on the emblematic use cases and the latest trends in the past ...
SAP recently announced its 4Q22 and full-year 2022 results. All results discussed in this document will be non-IFRS constant currencies, unless otherwise specified. In addition, this earnings call was the 37th and final earnings call for th...
Mitel announced on January 24, 2023, that it has entered exclusive negotiations to acquire the Atos Unify business, an acquisition that will not only give Mitel customers in new regions, upmarket, and in key vertical industries but also ele...
This IDC Perspective profiles four emergent big data and analytics initiatives that are empowering Asia/Pacific financial services institutions (FSIs) to operate with the rich insights behind the large volume of data they own. These project...
This IDC Presentation discusses the India regionalization of the IDC FutureScape: Worldwide Future Consumer 2023 Predictions. Small and medium-sized businesses (SMBs) have survived the pandemic shutdowns and supply chain disruptions by leve...
This IDC FutureScape presents IDC Financial Insights’ view of the top 10 predictions for financial services (including banks, insurance, and payments) as they apply to Asia/Pacific (excluding Japan) (APEJ) region. Predicting the future of b...
This IDC Tech Supplier Presentation is an accompanying piece to the main IDC FutureScape Worldwide Small and Medium-Sized Business and Digital-Native Business 2023 Predictions — India Implications. It provides specific recommendations for t...
This IDC FutureScape study dives into the top 10 predictions and Asia/Pacific implications for the future of digital innovation in 2023 and beyond."The competition from global counterparts and the emergence of digital ecosystems driven by p...
This IDC Tech Buyer Presentation highlights the top 10 predictions and key drivers for the European cloud industry over the next five years. It analyzes the IT and business impact of each prediction in the market and provides guidance for t...
This IDC Presentation discusses the Asia/Pacific (excluding Japan) (APEJ) regionalization of the IDC FutureScape: Worldwide Future of Customer Experience 2023 Predictions (IDC #US48543222, October 2022). Just as Asia/Pacific was shaking off...
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