Customer Relationship Management (CRM) Team

Mary Wardley

Program Vice President, Customer Care and CRM

Vladimir Kroa

Associate Vice President, Sustainability

Daniel-Zoe Jimenez

Vice President, Digital Innovation, CX & Software, DNB/Start-ups, SMBs, Consumer and Channels Research

Abhishek Kumar

Associate Research Director

New Research


  • By: 

    • Duncan Brown Loading
    • Rahiel Nasir Loading
    • Vladimir Kroa Loading
    • Katharina Grimme Loading
    • Anielle Guedes Loading
    • Giovanni Cervellati Loading
    • Giulia Carosella Loading
    • Stuart Wilson Loading
    This IDC Market Perspective presents key findings from AWS' annual analyst summit held in London in April. While AI inevitably dominated the agenda, the event also featured presentations and discussions about the company's focus on industry...
  • By: 

    • Daniel-Zoe Jimenez Loading
    • Andreas Storz Loading
    • Stuart Wilson Loading
    This IDC Survey provides insights into the Asia/Pacific partner landscape. This IDC study leverages IDC’s 2023 Global Partner Survey, focusing on the Asia/Pacific samples. The study provides insights on partners’ capabilities, expertise, an...
  • By: 

    • Daniel-Zoe Jimenez Loading
    • Andreas Storz Loading
    • Stuart Wilson Loading
    This IDC Survey provides insights into the Asia/Pacific partner landscape. It leverages IDC’s 2023 Global Partner Survey, focusing on the Asia/Pacific samples. The study provides insights on partner–vendor relations and ecosystem dynamics b...
  • By: 

    • Daniel-Zoe Jimenez Loading
    • Andreas Storz Loading
    • Stuart Wilson Loading
    This IDC Survey provides insights into the Asia/Pacific partner landscape. This IDC study leverages the IDC's 2023 Global Partner Survey, focusing on the Asia/Pacific samples. The study provides insights on business models, revenue dynamics...
  • By: 

    • Wayne Kurtzman Loading
    • Mary Wardley Loading
    This IDC Market Perspective analyzes the key announcements made from collaboration and contact-center-as-a-service (CCaaS) vendors and their impact on the market at the Enterprise Connect 2024 conference and expo, which was held in Kissimme...
  • By:  Abhishek Kumar Loading

    This IDC Market Presentation containing the Industry Digital Transformation (DX) Market Forecast provides technology suppliers with an overview of Asia/Pacific regional banking spending for DX and insights into the market context influencin...
  • By:  Abhishek Kumar Loading

    This Industry Analysis Perspective is designed to provide technology sellers' sales, marketers, and product and channel managers with foundational insight into the banking industry in Asia/Pacific in 2024. By understanding how the business ...
  • By:  Daniel-Zoe Jimenez Loading

    This IDC Market Note provides an insightful overview of the Infor Innovation Summit held in New York City on March 18 and 19, 2024, emphasizing the Asia/Pacific (including Japan) (APJ) perspective. The event showcased Infor’s strategic dire...
  • By: 

    • Dhiraj Pramod Badgujar Loading
    • Daniel-Zoe Jimenez Loading
    This IDC Survey Spotlight explores the adoption of AI for IT operations (AIOps) in Asia/Pacific. Automation as a technology investment subject remains popular in Asia/Pacific as businesses develop their operations throughout the enterprise....
  • By: 

    • George Briford Loading
    • Abhishek Kumar Loading
    • Nigel Wallis Loading
    This IDC Market Presentation summarizes IDC's Worldwide Financial Services Market Trends 2024 Report, which aims to provide technology vendors with an overview of the key business trends shaping the worldwide financial services industry in ...

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