Customer Relationship Management (CRM) Team
New Research
SAP recently announced its 1Q24 results. All results discussed in the document will be non-IFRS unless otherwise specified. In addition, all SAP numbers noted are actual currency and constant currency for changes year to year.The 1Q24 finan...
This IDC Market Perspective explores the evolving landscape of sustainability regulations, highlighting the pivotal role of policies and laws in driving sustainable operations within organizations. It differentiates between mandatory and vo...
本IDC市场看法为零售银行业GenAI应用场景提供指导，须结合IDC关于GenAI技术的其他研究一并阅读。本研究介绍了几个可能为企业带来大幅增长和效率提升的AI和GenAI场景，特别是与零售客户旅程不同环节相关的场景。“GenAI将掀起零售银行业的下一轮颠覆。它不仅会将非结构化数据变成决策参考，还会利用合成数据引入多种新算法。它在图像、文本和语音等伪影生成方面具有颠覆性的能力，可让客户获得即时满足的体验。”IDC亚太区金融洞察研究总监Ashish Kakar表示。
This Market Perspective offers insights into the adoption of value stream management (VSM) in the Asia/Pacific region, which is enhancing operational efficiency, customer satisfaction, and reducing time-to-market for businesses. With increa...
This IDC Perspective discusses Zoho's annual analyst event in 2024, focused on the company's long-term growth strategy and corporate culture. The company's approach includes investing in local education, targeting rural communities for busi...
This IDC Market Glance provides a glimpse of the current makeup of the contact center landscape, including the segments and structure of the market. Contact center is a part of the overall customer experience (CX) market, with a primary foc...
The IDC Market Note discusses Dynatrace's launch of its AI Observability and Data Observability offerings, designed for large language models (LLMs) and generative AI. The offerings aim to enhance data quality and reduce false positives, wh...
This IDC Tech Buyer Presentation describes examples of key business function use cases specific to the customer service function within the IDC Generative AI Use Case Taxonomy research. IDC defines a use case as a business-funded initiative...
This IDC Survey Spotlight examines the important application performance management (APM) capabilities considered by enterprises in the Asia/Pacific market.The survey results were tabulated from IDC's 2023 Asia/Pacific Software Survey. In t...
This Market Presentation aims to provide technology vendors with an overview of the key business trends shaping Asia’s financial services industry in 2024. The report offers a foundation of industry knowledge to: Develop compelling narrativ...
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