Customer Relationship Management (CRM) Team
New Research
This IDC Survey takes a deep dive into the role that sustainability plays in the context of IT infrastructure planning and procurement. While global in nature, the survey data and analysis also provide details by region, industry, and respo...
This IDC Survey Spotlight focuses on a specific question from IDC's Global Sustainability Maturity and Readiness Survey, 2023, conducted in the Fall. The Spotlight takes a deep look into how enterprises and organizations in various industri...
This IDC Market Note provides a summary and analysis of the 28th United Nations Climate Change Conference, also known as COP28, held November 30–December 13, 2023, in Dubai, UAE. The document offers IDC’s key takeaways on the inaugural Glob...
This IDC study provides a thorough assessment of market-leading software-as-a-service (SaaS) and cloud-enabled small and medium-sized business (SMB) and midmarket segments' enterprise resource planning (ERP) applications and discusses the c...
This IDC Market Presentation is an accompanying piece to the main IDC FutureScape Worldwide Small and Medium-Sized Business 2024 Predictions — Asia Pacific (Excluding) Implications. It provides specific recommendations for two tech vendor p...
This IDC Perspective examines the changed environment in which customer-facing service personnel work and service customers. Customer service and contact center employees face changing expectations of customers in terms of service and are e...
This IDC Playbook for Tech Sales Leaders provides a concise current state view of the Asia/Pacific low-/no-code (LCNC) market along with insights into future-ready enterprise automation capabilities, trends, and guidance for account strateg...
This IDC Tech Buyer Presentation provides the Asia/Pacific (excluding Japan) (APEJ) regionalization of the worldwide small and medium-sized business (SMB) FutureScape for 2024. This IDC study shortlists the 10 SMB technology and business tr...
This IDC FutureScape study dives into the top 10 predictions and Asia/Pacific implications for the developer and DevOps in 2024 and beyond"The Asia/Pacific market for generative AI–assisted software development, including code generation, u...
This IDC Presentation is an accompanying piece to the main FutureScape presentation, Worldwide Developer and DevOps 2024 Predictions — Asia/Pacific (Excluding Japan) Implications. It provides specific recommendations for two tech vendor per...
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